Finance Service Representative

Who We Are

Catalis is a leading government Software as a Service (SaaS) and integrated payments provider, powering a wide range of government operations at the municipal, county, state, and federal levels. Our innovative solutions are designed to streamline processes, enhance efficiency, and improve the delivery of government services to the public. At Catalis, we are committed to leveraging technology to make government interactions simpler, faster, and more accessible.

The Opportunity

This role provides financial processing and account support for the Florida Prepaid College and 529 Savings Plans, ensuring that all transactions, correspondence, and account updates are handled accurately and in a timely manner. The position requires responding to customer and internal inquiries, tracking payment and refund records, and identifying any errors or inefficiencies in processing.

This is an onsite position working Monday through Friday, 8:00am to 5:00pm in our Tallahassee, FL office.

What You Will Do

• Follow written procedures to accurately process financial transactions for the Florida Prepaid College Plan, including working exceptions, suspense, reapply payments, add/change ACH information, and add/change payroll contributions
• Follow written procedures to accurately process financial correspondence including cancellations, school invoices, school transfer forms, refund requests, fee waiver requests, change of beneficiary/purchaser and plan/payment changes both accurately and timely
• Initiate customer calls and emails and respond to inquiries accurately from both customers and other departments
• Identify and report errors and inefficiencies which occur during processing
• Adhere to all contractual requirements relating to processing of financial and written correspondence, payment processing, account maintenance
• Use spreadsheets for recording payment histories, school invoice summaries, and refund summaries
• Special projects and additional duties as assigned to ensure the daily and overall success of the company to meet our contractual requirements. This may involve assisting other departments as needed