Project Manager

Who We Are Catalis is a leading government Software as a Service (SaaS) and integrated payments provider, powering a wide range of government operations at the municipal, county, state, and federal levels. Our innovative solutions are designed to streamline processes, enhance efficiency, and improve the delivery of government services to the public. At Catalis, we are committed to leveraging technology to make government interactions simpler, faster, and more accessible.

The Opportunity

In the Project Manager role, you will collaborate with both customers and internal business units to bring innovative solutions to our product lines. You will provide training and implementation direction for new and existing customers, while working closely with the team to identify and understand the business workflow and technical requirements. As a Project Manager, you will be responsible for ensuring all required implementation/migration activities are completed according to contractual and/or internal guidelines.

Candidates must have outstanding communication and problem-solving skills, while maintaining excellent customer service. The Implementation team currently manages implementations for a variety of different product lines within the organization. This role may require occasional travel to our Alpharetta, GA office. This is a client facing role in Professional Services department. Up to 10% travel (mostly US).

What You Will Do

• Plan and lead implementation/migration projects for city/county/state government clients.
• Create detailed project plans and associated artifacts including project schedule, risk/issues log, status reports, meeting agendas, statement of work, etc.
• Facilitate customer meetings and activities as needed, including discovery sessions, joint working sessions, user testing, regular status updates, executive steering committee meetings, etc.
• Monitor internal resources for capacity and budget utilization.
• Accurately forecast project revenues and expenses.
• Partner with internal teams and customer to understand business and technical requirements.
• Coordinate quality assurance (QA) testing to ensure that the software will function properly in the customer’s environment.
• Perform basic diagnostics and troubleshooting for payments software applications.
• Assist in training end users on the software to ensure their ability to use the software.
• Coordinate customer user acceptance testing (UAT) and go live support.
• Identify project risks and issues in a timely manner; assess and communicate necessary actions to ensure minimal impact to project health, schedule, and scope.
• Collaborate with customers and developers to help configure, install, test, and monitor computer programs and systems to address customer issues.
• Communicate effectively and professionally with customers, including executive-level customer contacts.
• Deliver an exceptional customer experience.
• Manage multiple implementations, while maintaining on-time deliverables.
• Other duties may be assigned, as necessary.