Nature of the tasks :
- Daily operational team management of Front Office and Back Office teams, including planning, definition of tasks, review of service level, quality control, risk analysis, call handling status and escalation, status reports (daily, monthly, yearly), problem reporting and organisation definition.
- Resource management: planning of resource usage (shifts, holidays) and estimation of costs, timescale and resource requirements for the expected level of
service.
- Activities tracking against the plan, provide regular and accurate reports Costs monitoring, timescales and resources used.
- Take appropriate actions where these deviate from agreed tolerances.
- Manage the change control procedure Provide effective leadership for the operational team, ensuring that team members are motivated and constantly developing their skills and experience.
- Participation in coordination and project meetings
Knowledge & Skills:
- Team management skill, communication, motivation skills
- Project management skills
- ITIL knowledge
English and French language is a must.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
American born, American based company that revolutionized the U.S. pool cleaning industry by introducing the first robotic pool cleaner in 1982, is looking to hire a top Sales and Customer Service Manager for its plant in Cedar Grove, NJ.