Housing Case Manager

About Us

At Catholic Charities Boston, our work is grounded in the belief that every person deserves dignity, opportunity, and the support needed to thrive. Across 20 + program locations in Eastern Massachusetts, including multi service sites in Dorchester, Lynn, Brockton, Lowell, and South Boston, CCAB offers services that assist vulnerable communities in achieving stability and self-sufficiency. Catholic Charities Boston (CCAB) is one of Massachusetts's largest social service nonprofit organizations, dedicated to serving individuals and families in need with compassion and respect. At CCAB, the mission is to uplift and empower communities, regardless of religion, race, gender, age, disability, or ethnicity. 

https://www.ccab.org

The Housing Case Manager for CCAB Family Shelters is responsible for working with families during their stay to attain stable independent housing for the family unit. The Housing Case manager will work as a member of the Case Management team, empowering families to drive their rehousing activities and goal setting based on their strengths and individual housing needs. 

RESPONSIBILITES

• Conduct housing meetings twice a week or as needed, with the head of the household and all family members 18 years or older.
•  Facilitate meetings with collaterals as needed.
• Assist residents in identifying and completing housing applications.
• Accompany residents to housing appointments, viewing apartments, and other appointments, as necessary.
• Create monthly re-housing service plans and 60-day assessments in accordance with EOHLC and program guidelines.
• Assist with stabilization services as needed while family is in shelter
• Inform Efforts to Outcomes (ETO/ASSIT) administrator of family exits and entries. Report and address data and other required information into the ETO system as needed. 
• Utilize the ETO system for case notes and maintain up-to-date documentation and relevant family information in the database.
• Work is performed in a building that houses homeless families. Daily interaction with staff, the public, community, and families. Use of computers, phones, and office equipment.
• Attendance at internal and external meetings and trainings. Maintain professional boundaries and confidentiality at all times. Review program policies and procedures to ensure compliance.
• Local travel as needed
• Other duties as assigned.

QUALIFICATIONS

• Bachelor's degree with a concentration in human service or related area preferred
• A minimum of 2 years prior experience working with clients in a residential program. Or a recent successful internship with another residential program.
• Good listening skills with proven de-escalation skills.
• Ability to work independently and as a team player to accomplish program goals and assist clients.
• Strong documentation and organizational skills.
• Ability to work additional hours to help cover shifts during weather emergencies and staff shortages. Including evening and weekend hours.
• Proficient typing skills and competent with computer use, Microsoft Office Suite. Good internet skills for researching program related information. Interest and ability to use online database for record keeping and reports.
• Attention to detail with excellent data collection and writing skills.
•  Must be able to lift, pull and/or push 25 pounds with and without supportive device.
• Bilingual-preferred: Spanish or Haitian Creole a plus.
• Experience working with a homeless population preferred.
• A valid driver’s license with a safe driving record and the ability to drive the agency van as needed(preferred)