Financial Assistance Specialist

We are Hiring! Job Posting: FINANCIAL ASSISTANCE SPECIALIST

Location:

ROCHESTER, NY - Hybrid, 2-3 days on site a 79 N. Clinton Office Department: FINANCE/BILLING Employment Type: FULL TIME

Schedule:

WEEK DAYS Salary: $24.00 - $25.00 / HOUR Catholic Charities of the Diocese of Rochester was founded in 1917 with a mission to build a just and compassionate society to advance the dignity of all people. Catholic Charities of the Diocese of Rochester meets basic needs; advances economic security; pursues housing solutions; strengthens families and children; delivers compassionate mental health and addiction care; supports individuals with intellectual and developmental disabilities; welcomes immigrants and refugees, and more.

If you’re looking for an opportunity to express and explore your passion for helping others, then join a team that truly makes a difference DAILY, in people's lives. Don't miss out on being a part of something special! ____________________________________________________________________________________________________________ General Description Supports clients with securing eligible financial assistance, monitoring enrollment status and coordinates collection as required.

Effectively supports ongoing and collaborative communication amongst all program staff and is responsible for ensuring a trauma informed care environment.

Essential Duties

and Responsibilities Provides friendly and helpful assistance to all staff, patients, and payor representatives Finds financial solutions for patients who need payment assistance through Marketplace enrollments or Individualized Financial Assessments Provides patient support, verifying Insurance and payment collection Utilizes payor websites to verify insurance eligibility, benefits, plan type, and patient cost share Ensures insurance plan is entered accurately in the EHR by plan type and subscriber for all patients prior to claims billed Verifies referring providers for all patients, and enters in patient chart in EHR prior to claims billed Completes insurance enrollment with the patient via the NYS Marketplace for uninsured patients to determine eligibility Completes financial assessment to determine sliding fee scale for patients that are ineligible for insurance Coordinates with the reception and clinical team to schedule client appointments for payment assistance process Meets with patients face-to-face to complete insurance enrollment or financial assessment Monitors enrollment status and ensures all patients receive a response and follow-up Coordinates with billing staff to ensure all claims are billed retro actively to effective date of plan Mails monthly patient statements Completes patient account adjustments for uncollected balances Inform patients of provider fee schedule, answers questions regarding patient bill Processes patient payments via phone utilizing online bill pay portal Calls to obtain authorization of services for Restricted Recipient patients for out of network plans Emails NYSDOH complaint department to resolve COB issues Adheres to all applicable federal and state laws, including but not limited to those governing client confidentiality, privacy, program standards and billing and documentation standards.

Has knowledge of federal and state standards governing program documentation and Medicaid and Medicare billing standards and completion of all required service documentation in accordance with such standards Maintains up-to-date professional knowledge through reading, workshops/trainings, and conferences, as appropriate Participates in relevant Agency meetings and/or trainings Actively pursues development of professional competencies related to job performance through reading, supervision, in-service training and attendance at conferences and workshops.

Awareness and active support of the Agency's Mission, Vision, Values and Strategic Plan. Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse Other duties as assigned Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive.

Employees are required to follow appropriate supervisory direction and perform other related duties as required.