We are Hiring! To be considered, please submit a resume and a cover letter.
Job Posting: SENIOR DIRECTOR OF HOUSING
Location: Ithaca, NY
Department: Residential Services
Employment Type: Full Time
Schedule: M-F, 35hrs/week
Salary: $31/hour
As a regional agency of Catholic Charities of the Diocese of Rochester, Catholic Charities of Tompkins/Tioga’s Mission is to support all people in need and advocate for social justice and human dignity. We envision a just and compassionate community rooted in love and the dignity of all people. Our objectives are to address the needs of the community’s most vulnerable people and to challenge conditions causing poverty and despair.
We serve people regardless of their religion, beliefs, race, or ethnicity.
We support all people in need, no matter how they identify themselves.
We want our staff to represent the communities we serve.
We welcome applicants from all backgrounds.
Be yourself, because everyone else is already taken!
If you’re looking for an opportunity to express and explore your passion for helping others, then join a team that truly makes a difference DAILY, in people's lives. Don't miss out on being a part of something special!
General Description
Under the direction of the Deputy Executive Director, provides day-to-day operational leadership and oversight for the delivery of residential services in Tompkins and Tioga counties. Effectively supports ongoing and collaborative communication amongst all program staff and is responsible for ensuring a trauma-informed care environment.
Essential Duties and Responsibilities
- Directs core services and provides operational leadership for residential services under the direction of the Deputy Executive Director
- Manages quality assurance, utilization review (at program level), and program evaluation activities in accordance with agency policy and procedure.
- Ensures the development and maintenance of departmental policy and procedural manuals.
- Participates in strategic planning and implements approved initiatives. Supports grant development by providing program data, narrative input, and budget recommendations. Supports administration of housing-related contracts. Monitors housing program budgets in coordination with Finance and the Deputy Executive Director. Assists with implementation of approved new housing initiatives.
- In alignment with federal, state, city, and local regulations and standards, develops and updates all department policies and procedures.
- Directs all new programs and projects in housing.
- Utilizes and contributes to program performance tracking systems.
- Provides effective leadership and management of all departmental personnel in accordance with agency policy and procedures.
- Hires, orients, coaches, and evaluates program management staff (with Deputy Executive Director oversight).
- Assures ongoing staff training and development.
- Represents housing programs in matters pertaining to services with public and private funders, governmental agencies, church, and community organizations as assigned.
- Works cooperatively with other department directors, church and community agencies to promote and advocate for effective program practices and legislation.
- Participates in collaborations, which include but are not limited to OASAS, OMH, Whole Health, HUD, IURA, HSC, Continuum of Care, Care Compass, etc.
- Works to minimize risk and ensure safety protocols and procedures for the agency.
- Audits: Oversees program level quality assurance, internal audits, utilization review and corrective action follow-up.
- Shares in the overall management of the agency through participation in various committees, work groups, and teams appointed to assist in the development of agency policies/procedures, new programs, and strategic planning.
- Participates in relevant agency meetings and trainings.
- Actively pursues development and professional competencies related to job role, performance, supervision, in-service trainings, and attendance at conferences and workshops.
- Awareness and active support of the agency's mission, values, strategic plans, including but not limited to supporting the agency's core competency initiatives of being collaborative and community-focused, innovative, entrepreneurial, and culturally competent and diverse.
- Surveys: Utilizes and contributes to program performance tracking systems, including client satisfaction survey processes. Reviews results of survey with compliance department.
- Ensures timely submission of housing-related program data and required reports, including outcome tracking and follow-up, related to housing placements, retention, assistance, and supports.
- Other duties as assigned.
Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive. Employees are required to follow appropriate supervisory direction and perform other related duties as required.
