Overview
Position Summary
The Medical Office Assistant (MOA) is an integral member of the clinical care team, committed to providing high-quality, patient-centered care. Under the supervision of licensed providers and the practice manager, the MOA performs clinical and support duties in accordance with NYS guidelines within a team-based, integrative care environment. The MOA supports efficient patient flow, patient safety, satisfaction, and assists with front-end duties as needed.
Job Details
Key Responsibilities
Clinical & Patient Care:
- Prepare and maintain exam rooms, equipment, supplies, and medications per protocol.
- Greet, identify, and escort patients; explain role and procedures.
- Collect and document patient data including vitals, medications, allergies, and chief complaints.
- Perform pre-visit planning and identify care gaps.
- Assist providers with in-office procedures and diagnostic testing (e.g., EKGs, lab collection).
- Collect, process, and document laboratory specimens; perform CLIA-waived testing and quality controls.
- Monitor EHR messages, health reminders, and delegated tasks per provider direction.
- Provide age-appropriate patient education and coordinate referrals, testing, and prior authorizations.
- Maintain infection control, safety, and aseptic technique standards at all times.
- Participate in team huddles, meetings, and orientation of new staff.
Practice Operations:
- Support efficient patient flow and clinical operations.
- Operate and maintain clinical equipment; report maintenance issues.
- Manage inventory, ordering, stocking, and expiration monitoring of supplies.
- Ensure proper disposal of biohazard and infectious waste.
- Assist with front-end duties including greeting patients, answering phones, and insurance verification.
- Perform other duties as assigned.
Scope of Practice:
In accordance with NYS regulations, MOAs may not diagnose, treat, triage, administer medications or injections, interpret test results, perform imaging, apply casts, suture, or assist in surgery.
Qualifications & Skills:
- Completion of a NYS-accredited Medical Assistant program required.
- High School Diploma or GED required.
- Current BCLS certification (AHA, in-person only).
- National Medical Assistant certification preferred.
- Proficiency in phlebotomy, EHR systems, aseptic technique, and clinical equipment.
- Strong communication, organization, and multitasking skills.
Posted Salary Range
USD $25.86 - USD $29.74 /Hr.
Why You’ll Love Working Here:
Be part of a mission-driven organization rooted in compassion and excellence
Work with a supportive, collaborative team that values your input
Enjoy opportunities for growth and development within Catholic Health
Make a real impact in patients’ lives — every single day
