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    CA

    Cavco Industries, Inc.

    Home Manufacturing

    Business Mgr 3 Retail

    Austin, United StatesOn-SiteFull-timePosted 16h ago
    All Cavco Industries, Inc. jobs

    Job description

      Essential Duties and Responsibilities

      Contract Administration & Deal Funding

      • Manage warranty and finance contract closings from initiation through funding.
      • Review and reconcile initial sales agreements against final finance documentation to ensure accuracy and compliance.
      • Prepare, modify, and finalize sales agreements to align with lender and financing requirements.
      • Resolve closing-related discrepancies by making necessary revisions to contracts and completing customer closings.
      • Coordinate and obtain lender-required documentation and supporting information necessary to secure deal funding.
      • Exercise discretion in resolving funding issues and facilitating successful transaction completion.

      Project Coordination & Vendor Management

      • Coordinate projects from bid solicitation through final completion.
      • Develop, monitor, and manage project costs, budgets, and timelines.
      • Evaluate contractor bids and independently select vendors based on project requirements, quality standards, and cost considerations.
      • Monitor vendor performance and replace vendors when work quality, responsiveness, or progress does not meet expectations.
      • Adjust project schedules and vendor assignments based on changing business priorities and customer needs.
      • Hold vendors accountable to approved estimates and contract requirements, addressing discrepancies as necessary.
      • Research, evaluate, and recommend new vendors while identifying and eliminating underperforming vendors.

      Customer Service & Resolution Management

      • Coordinate customer service scheduling and service-related activities.
      • Independently authorize, arrange, and manage service work through manufacturers, contractors, or third-party vendors to ensure customer satisfaction and contract fulfillment.
      • Modify service schedules and scopes of work as necessary to meet customer and operational requirements.
      • Serve as the primary point of contact for dissatisfied customers and negotiate appropriate resolutions.
      • Escalate significant financial, legal, or sensitive customer concerns to senior management when necessary.
      • Provide recommendations to management regarding customer communications, dispute resolution strategies, and responses to regulatory or government inquiries.

      Financial Administration

      • Process and manage accounts payable functions.
      • Review project costing and financial information to ensure accuracy.
      • Calculate and verify commission payments based on approved costing and transaction data.
      • Enter and maintain critical information used in commission processing and payment calculations.

      Database & Operational Management

      • Maintain and update company databases, deal tracking systems, and status reporting tools.
      • Exercise independent judgment when updating transaction records, deal status reports, and project information.
      • Utilize company systems to identify, correct, and update missing or incomplete information within transaction records.
      • Ensure data integrity, accuracy, and timely reporting across operational systems.

      Reporting & Process Improvement

      • Evaluate internal and external customer experiences and operational performance.
      • Prepare reports and recommendations for management related to process improvements, service enhancements, and operational efficiencies.
      • Identify trends, recurring issues, and opportunities to improve customer satisfaction and business performance.
      • Support continuous improvement initiatives through data-driven recommendations and operational analysis.

      Decision-Making Authority

      This position routinely exercises independent judgment and discretion in:

      • Modifying sales agreements during customer closings.
      • Selecting, evaluating, and replacing project vendors and contractors.
      • Adjusting project schedules, service schedules, and scopes of work.
      • Authorizing service activities required for customer satisfaction and contract completion.
      • Updating deal status, transaction records, and operational databases.
      • Recommending process improvements, customer resolutions, and vendor management actions.

      Qualifications

      • Bachelor's degree in Business Administration, Finance, Operations Management, or a related field preferred; equivalent experience may be considered.
      • Experience in contract administration, project coordination, customer service management, finance operations, or a related business function.
      • Strong understanding of financing documentation, contract review processes, and project management principles.
      • Demonstrated ability to manage multiple priorities, vendors, projects, and customer relationships simultaneously.
      • Strong analytical, organizational, negotiation, and problem-solving skills.
      • Proficiency with business software applications, reporting systems, databases, and Microsoft Office products.
      • Excellent written and verbal communication skills.
      • Ability to exercise sound judgment and work independently with minimal supervision.

      Core Competencies

      • Contract & Finance Administration
      • Project & Vendor Management
      • Customer Relationship Management
      • Conflict Resolution & Negotiation
      • Financial Analysis & Commission Administration
      • Database & Records Management
      • Process Improvement
      • Decision Making & Problem Solving
      • Operational Excellence
      • Communication & Collaboration

      Job details are sourced from the employer's original posting.

      Open job posting
      CA

      About the company

      Cavco Industries, Inc.

      Cavco Industries, Inc. is a leading manufacturer and distributor of factory-built homes, including manufactured homes, modular homes, and park model RVs.

      View all Cavco Industries, Inc. jobs
      Industry
      Home Manufacturing
      Open roles
      298

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