Overview
Job Title: ServiceNow Experience DesignerLocation: Remote
Job Type: Independent Contract Start Date: ASAP
Pay Rate: $70-80/hr
Job Summary
Design intuitive employee and agent experiences on the ServiceNow platform, with a focus on Employee Center and Service Operations Workspace (SOW).
Responsibilities
Key Responsibilities
- Design end-to-end employee and agent journeys: onboarding/offboarding, issue-to-resolution, request-to-fulfillment, and self-service search and knowledge (deflection).
- Create UX artifacts such as personas, journey maps, empathy maps, and wireframes/prototypes.
- Plan and run usability tests, and turn findings into design improvements.
- Design and configure experiences in Employee Center, SOW, and UI Builder.
- Collaborate with developers, product owners, and stakeholders to deliver consistent, accessible, user-centered solutions.
Qualifications
Required Skills
- 6+ years in UX design, with 2+ years of hands-on ServiceNow UI experience (across at least 4 releases)
- 2+ years each in Employee Center (ESC) and Service Operations Workspace (SOW)
- Strong skills in user research, journey mapping, and usability testing
- Good communication and stakeholder management
Certifications / Badges
- Employee Center Essentials badge
- Service Operations Workspace (SOW) Bootcamp badge
- UI Builder Fundamentals badge/certification
