Systems Engineer- IT

cb20 is an award-winning provider of managed IT and audio-visual services, proudly serving organizations across New York, Massachusetts, and the greater New England region. With over 30 years of experience, a team of world-class engineers, and trusted partnerships with the world’s leading hardware and software providers, we deliver confidence, security, and above all "An Experience Above".

cb20 won the Albany Business Review Best Places to Work and Albany Times Union Top Places to Work five years in a row.  In 2025, cb20 achieved the #1 spot in the over 100 category at the ABR Best Places to Work event. People are cb20's greatest asset.

Local is preferred but east coast remote will also be considered.....

Summary

The Systems Engineer provides advanced technical expertise in the design, implementation, support, and optimization of cb20’s Microsoft cloud and data center solutions. The role focuses on technologies including, but not limited to, Microsoft Azure, Microsoft 365, Microsoft Entra, Intune, Exchange Online, VMware, Hyper-V, HP VME, Windows Server, Veeam Backup & Recovery, and related infrastructure platforms.

Responsibilities include post-sales implementation and support, technical troubleshooting, solution design, customer consultation, and collaboration with cb20 teams. The Systems Engineer may also provide technical pre-sales support, including solution architecture, technical presentations, scoping, and development of professional services engagements.

Duties and Responsibilities

• Install, configure, migrate, and support advanced Microsoft cloud, virtualization, identity, backup and recovery, and data center solutions.
• Design and implement solutions utilizing technologies including Microsoft Azure, Microsoft 365, Microsoft Entra, Intune, Exchange Online, VMware, Hyper-V, HP VME, Windows Server, Veeam Backup & Recovery, identity services, and related infrastructure technologies.
• Participate in the architecture, planning, migration, and scheduling of cloud and data center projects.
• Provide high-level technical troubleshooting and escalation support to internal teams and customers.
• Provide technical guidance, training, and knowledge transfer to customers and cb20 personnel as needed.
• Assist customers with modernization initiatives, including cloud adoption, hybrid infrastructure, Microsoft 365 migrations, identity modernization, infrastructure consolidation, virtualization, and backup and recovery strategies.
• Positively influence customer satisfaction by meeting expectations, maintaining effective communication, following through on commitments, and providing effective problem resolution.
• Plan and manage assigned technical activities and projects with minimal management supervision.
• Maintain expertise in Microsoft cloud, identity, virtualization, data center, security, backup and recovery, and infrastructure technologies through ongoing education and hands-on experience.
• Provide pre-sales technical assistance, including solution design, technical discovery, development of bills of materials, engineering estimates, and preparation of professional services agreements.
• Provide technical leadership and escalation guidance to cb20’s Customer Support Center.
• Assist with the continued development and standardization of cb20’s Microsoft cloud, CSP, data center, and backup and recovery offerings, services, architectures, and implementation practices.
• Identify opportunities to improve customer environments through standardization, modernization, automation, security, resiliency, identity management, data protection, and adoption of Microsoft cloud technologies.
• Continuously advance technical knowledge through certifications, training, and independent study. Certifications may require studying outside of normal working hours. cb20 will typically provide course materials and cover certification testing costs.
• This list of principal responsibilities is a working document and may not be complete. Responsibilities may be supplemented or modified as business and technology requirements evolve.

Qualifications Requirements/Job Specifications

Proven proficiency in all supported products and the ability to resolve problems of the highest complexity. Excellent communications and interpersonal skills. Proficient at installing and supporting high-end systems solutions efficiently and reliably. Excellent troubleshooting skills. Must maintain certification and demonstrate an elevated level of competence on software and hardware as defined by management.

Education:  Bachelor’s degree or equivalent experience

Experience:  7+ years of related system engineering experience required

Standards:  Ability to follow standards as outlined in the cb20 Company Manual.

Skills:  A clear understanding of current and emerging technology trends and the ability to analyze and make decisions regarding the system Integration group. Additionally strong presentation and written skills are mandatory. Strong teamwork skills are also mandatory. Qualified candidates have experience in one or more of the following: Office 365, Azure, Microsoft servers and networks, SANs, switching, firewalling, wireless.

Working time:  40 hours/week. All other times as defined by the demands of the customers and             department’s needs. After hours work may be needed for projects requiring client system downtime.

Physical Dexterity:  Must be able to travel and attend appointments daily.

Lifting:  Typically, no lifting more than 60 lbs.

Psychological Stress Factors:   System Integration duties require excessive concentration. Customer satisfaction at all costs may be stressful to some individuals.