Customer Care Manager (m/w/d) für Frankreich

Ihre Aufgaben

• Act as the primary point of contact for France – speaking customers, ensuring high-quality support and service.
• Support vacation replacement.
• Address customer enquiries related to products, installation, cleaning, and maintenance, providing accurate and timely information.
• Build and maintain strong relationships with customers, fostering loyalty and trust.
• Resolve customer issues promptly and effectively in collaboration with internal teams.
• Identify new business opportunities and support the Sales Representatives in qualifying leads and setting appointments.
• Promote new product ranges and ensure customers are informed of updates and promotions.
• Independently manage and nurture relationships with smaller customer accounts to ensure satisfaction and identify growth opportunities.
• Process customer orders from receipt to delivery, ensuring accuracy and efficiency.
• Work closely with supply chain and warehouse teams to manage deliveries and resolve logistical issues.
• Track order status and proactively communicate updates to customers and Sales Representatives.
• Handle complaints related to deliveries, ensuring swift resolution in partnership with Technical Services.
• Maintain accurate records in the CRM system, ensuring customer interactions and data are up-to-date.
• Assist with CRM-related tasks for the Sales team, such as lead processing and customer documentation.
• Suggest and implement system improvements to enhance service delivery and efficiency.

Ihr Profil

• Fluent in French and English (written and spoken).
• Demonstrated expertise in customer service and sales support roles.
• Strong communication and interpersonal skills, with the ability to foster positive relationships.
• Excellent organisational and problem-solving abilities.
• Experience with CRM systems and proficiency in office tools such as Outlook, Excel, and Word.
• Experience with ERP systems, Dynamics 365 Business Central preferred.
• A proactive and motivated mindset with a commitment to delivering excellence.
• Ability to thrive under pressure and adapt to a fast-paced environment.
• Strong team player with the capacity to work independently when required.