Assistant Branch Manager

GENERAL DESCRIPTION: The Assistant Branch Manager for Kalona is responsible for supervising and scheduling all tellers to ensure efficiency at both locations. In addition, duties encompass the accurate and efficient processing of all teller transactions for bank customers in a prompt and courteous manner. KEY ACCOUNTABILITIES: Can complete the HPG sales process Actively promotes products and services and maintains a general knowledge of all products and services offered Identifies and pursues selling and cross-selling opportunities with bank customers and prospective customers and records sales as trained to do Responsible for supervising, coaching and scheduling certain Retail staff to ensure efficiency and service coverage Works with Branch Manager to prepare performance reviews for all Retail staff under their supervision Complete consumer loans from application to closing Open and close all types of deposit accounts Has a strong commitment and dedication to internal and external customer service Handles customer complaints Counsels customers with special problems or in disagreement with bank policies and procedures Assist with the responsibilities of the Branch Manager in their absence at the Kalona location Performs all functions related to safe deposit boxes including opening, closing, maintenance and allowing access Operate Teller cash drawer Performs branch cash audits