GENERAL DESCRIPTION:
The Branch Manager is responsible for the efficient operation of one of our full-service branch banks while promoting market growth. Responsible for providing a high quality of customer service, cross selling, and comprehensive, prompt and efficient handling of customer transactions.
KEY ACCOUNTABILITIES:
- Responsible for growing loans and deposits of the office through personal calling and sales efforts, excellent customer service, and cross-sales to walk-in traffic of the branch.
- Greets and serves bank customers in a prompt and friendly manner.
- Assists customers in opening new accounts and all related services, issuing CDs, and closing all deposit accounts.
- Responsible for originating consumer loans and referring other lines of business.
- Completes thorough sales tracking to ensure goals are being met.
- Actively participates in all bank promotions/campaigns including Call Nights.
- Participates in community organizations, projects, and functions representing the bank in a professional manner.
- Develops new business by visiting prospect businesses outside of the branch.
- Reports issues of the branch to the appropriate supervisor/area.
- Promotes all bank services to customers.
- Handles customer complaints. Counsels customers with special problems or in disagreement with bank policies and procedures.
- Maintains a good working relationship with the teller area for a positive work environment and to improve referrals from the tellers.
- Oversees branch appearance, reports any maintenance issues to appropriate facilities manager or management.
- Maintains working knowledge of Bank policies and procedures with respect to all Retail applications.
- Actively upholds the organization’s vision, mission and values, encompassing mutual respect, honoring commitments, working with integrity and accepting responsibility for own actions.
- Demonstrates knowledge of and adherence to EEO policy, shows respect and sensitivity for cultural differences, promotes working environment free of harassment of any type.
- Assures compliance with all Bank policies and procedures, as well as all applicable state and federal banking regulations.
- Has a strong commitment and dedication to internal and external customer service.
