Dispatcher

About Us

We specialize in the design, installation, service, and maintenance of commercial and industrial projects. As a design-build leader, our team has constructed and maintained mechanical systems for a wide variety of high-profile clients, including hospitals, data centers, manufacturers, hotels, universities, office buildings, and more.

Job Summary

CCI Mechanical has an opportunity for a Dispatcher in Salt Lake City, Utah.  We are looking for an organized and friendly person to join our dispatching team.  As a dispatcher you will work in a team environment to provide service on commercial and industrial HVAC, mechanical, and plumbing systems.  You will work in a dispatch team to track technicians throughout the day, schedule and create work orders, and relay all job information to the technicians.  You will be the driving force in helping our technicians meet the needs of our customers.

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Essential Duties & Responsibilities

• Answer customer calls and prioritize emergencies
• Customer service representative for the company
• Primary office contact for technicians
• Work closely with the supervisors and technicians to schedule work
• Dispatch technicians to jobs/contracts/service calls by skill level, history of the job, and location of work.

Other Functions and Responsibilities:

• Create work order numbers and relay all job information to the technicians
• Issue PO’s to technicians
• Assist with the day-to-day operations of the Service Department

Qualifications

• 2-5 years dispatch and/or customer service experience preferred
• High school diploma or equivalent
• Computer skills (Microsoft Word, Outlook, and Excel)
• Strong verbal and written communication skills
• Positive attitude and willingness to learn

Physical Demands

sitting, standing

Work Environment

Office

Benefits

Medical, dental, vision, life insurance, LTD, STD and 401 k with match

Affirmative Action Policy

Please review our Affirmative Action Policy.

Notice to Prospective Employees

Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.