Overview
Performs on-site services for Aftermarket clients, installs new equipment and services, maintains / services and upgrades existing equipment. Provides instruction and education regarding products or equipment usage to customers and internal employee
Responsibilities
- Install new equipment and services.
- Maintain, service, and upgrade existing equipment.
- Provide instruction and education regarding product or equipment usage to customers and internal employees.
- Conduct technical analysis of product implementations, modifications, and enhancements.
- Assess product needs in accordance with customer specifications.
- Act as the local on-site representative to the customer's organization.
- Manage the statement of work to meet customer and contract requirements.
- Troubleshoot technical problems and issues.
- Recommend actions to company or customer representatives.
Qualifications
- Proficiency in servicing, operating, maintaining, repairing, and removing equipment.
- Ability to conduct technical analysis and manage technical products and services.
- Previous experience in a similar role involving on-site services and technical support.
- Experience in managing customer interactions and meeting contract requirements.
- Relevant technical or engineering degree or equivalent experience.
- Strong communication skills to provide instruction and education to customers and internal employees.
- Ability to effectively troubleshoot and recommend solutions.
- Strong problem-solving skills to address technical issues and recommend actions.
- Organizational skills to manage statements of work and meet customer requirements.
