Provide tier 3 level support to the Helpdesk team.
Monitor and manage health of virtual environments, including backups and disaster recovery scenarios, virtual servers, switches, firewall and other company and customer resources.
Function as a primary technical resource for customer projects across multiple technical areas.
Manage internal and customer Microsoft 365 tenants, including licensing.
Collaborate with supervisor, Project Team and Helpdesk team on managing and implementing customer projects involving multiple company resources.
Research and help implement new technologies that will provide cost savings, improve reliability, scalability, and security of our infrastructure.
Maintain and configure network hardware and diagnose network communications for internal and customer systems.
Collaborate with 3rd party support and service vendors where needed to ensure consistent operation of customer systems and networks.
Communicate clearly and effectively with customers and internal resources.
Be available for after-hours projects and maintenance as needed.
Be available for work at customer locations
Job details are sourced from the employer's original posting.
