Customer Relations Representative

Title: Customer Relations Representative

Company: Cedarglen Homes
Location: Calgary, Alberta (On-Site)
Term: Full-time, permanent

Position Description

The Customer Relations Representative (CRR) will be the primary point of contact for homebuyers and ensure a seamless experience for purchasers from firm sale through possession. This role is accountable for guiding clients through sales administration, selections, and construction start processes, culminating in handing over the keys on possession day. The CRR provides exceptional customer service, maintains targeted administration timelines to reduce costs, and responds promptly to purchaser inquiries and concerns. The CRR reports to both the Customer Care Manager and the VP of Sales and Marketing.

Key Responsibilities

Customer Experience and Communication

• Serve as the primary point of contact for purchasers throughout the homebuilding journey.
• Respond promptly and professionally to all purchaser questions and concerns.
• Deliver proactive communication to ensure clarity and confidence during each stage

Sales Administration and Documentation

• Manage all administrative tasks related to firm sales, selections, and construction start.
• Ensure compliance with company standards and timelines to reduce overall costs.
• Maintain accurate records and documentation throughout the process.

• Review plans and selections thoroughly to ensure accuracy

Coordination and Collaboration

• Work closely with internal teams to ensure smooth transitions between stages.
• Support timely handover of keys on possession day.
• Report progress and issues to the Customer Care Manager and VP of Sales and Marketing.

Qualifications

• Excellent communication and interpersonal skills.
• Strong organizational abilities with attention to detail.
• Ability to multitask and prioritize effectively in a fast-paced environment.

• Proactive problem-solving abilities.

• Proficiency with Microsoft Office and CRM systems (experience in homebuilding or real estate is an asset).

Key Competencies

• Customer-Centric Approach: Exceptional service and support, building positive relationships.
• Organizational Skills: Effective timeline management, appointment scheduling, and accurate record-keeping.
• Attention to Detail: Thorough review of plans, documentation, and change orders.
• Team Collaboration: Work closely with internal teams and suppliers, actively participate in meetings, and support colleagues.

Why Cedarglen Homes?

For 45 years, Cedarglen Homes has been shaping Calgary communities and helping families build homes that they’re proud of. Our legacy is built on trust, quality, and consistency, earning us numerous industry awards and the distinction of being named Calgary’s Builder of Choice for nine consecutive years.

At Cedarglen Homes, we believe great homes start with great people. We value innovation, integrity, and collaboration, and we’re driven by a shared commitment to delivering an exceptional homebuilding experience. From thoughtful design to transparent processes, we continually challenge ourselves to do better for our homeowners and for each other. When you join Cedarglen Homes, you become part of a team that takes pride in its work, supports growth, and plays a meaningful role in building not just homes, but long‑lasting communities.

Cedarglen Homes is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification. Only those selected for an interview will be contacted.