Overview
The Associate Specialist, Logistics Operations will execute delivery and logistics activities by transportation mode of packed Goods, liquid or Bulk ensuring on time shipment from the plants/warehouses and on time delivery to the customer. Position will be responsible for day to day SAP transactions in addition to resolving any transportation delays, equipment challenges or other issues impacting on time delivery to the customer.
Responsibilities
- Coordinate all load and shipment processes with local plant / warehouse / terminal personnel and carriers to ensure on time delivery to customer.
- Proactively monitor open orders and deliveries to avoid and resolve issues at the earliest possibility and mitigate negative impact of unavoidable disturbances.
- Key transactional contact for customers and 3rd party logistics service providers.
- Ensure adherence to defined operational escalation process to leads, regional experts and plant personnel when encountering unforeseen delays in shipping from plant and ultimate delivery to customer. Manage exceptions and emergency situations.
- Assist with resolution of freight invoice discrepancies.
- Document, investigate and follow up of internal and external complaints.
- Recommend process improvement including investigation of quality failures and the development of preventive and corrective actions for quality failures.
- Maintain key internal relationships including business, sales, supply chain planning, logistics procurement, product management and further functions.
- Run regular (weekly, monthly, quarterly) operational and KPI reports, share findings and trend with leadership, suggest potential improvement ideas where necessary.
- Meet/exceed monthly KPI metrics and objectives.
Qualifications
- Bachelor’s degree in a relevant field.
- 3-5 years of experience in Logistics Operations or Supply Chain Management.
- Proficient in English, both written and spoken.
- Hands-on experience with SAP or similar ERP systems.
- Strong customer-focused mindset with a commitment to service excellence.
- Results-driven with a proven ability to meet deadlines and achieve targets.
- Sound decision-making skills with the ability to act promptly and effectively.
- Excellent time management and organizational abilities.
- Strong troubleshooting and problem-solving skills.
- Proven ability to build and maintain effective working relationships.
- Comfortable working in a fast-paced, global, and complex environment.
- Flexible and adaptable to change, with a positive attitude toward continuous improvement.
- Resilient under pressure and able to manage stress effectively.
- High level of responsibility, engagement, and ownership of tasks
