Overview
The Senior Specialist position in our IT departmant acts as the Business Relationship Manager for our Order-to-Cash processes at Celanese.
Responsibilities
- Facilitates the implementation and support of IT solutions to enhance Celanese business functionality and overall performance, while maintaining a high degree of customer satisfaction
- Develop Business requirement, functional specification, test cases, track project status and delivering solution
- Work with Data analytics and technical team for solutions/enhancements and validate models and ensure alignment with business goals
- Design, configuration and Oversee interface testing, data flow with 3rd party systems
- Analyze the current business processes and scenarios of Celanese and recommend/develop solutions to meet the required need
- Transfer of (local/regional) customer requirements to globally aligned and sustainable IT solutions
- Develop and evaluate plans and criteria to be carried out by others; provide direction and leadership to prioritize IT projects for CX/Supply Chain
- Considers and seeks detailed knowledge of industry best practices
- Acts as liaison with customers/stakeholders for troubleshooting: investigate, analyze, solve and test problems/tickets and map Celanese business requirements, processes and objectives; develop necessary product modifications to satisfy needs
- Maintain a thorough knowledge of the organization and adheres to all organizational standards (Safety, Security, PMO, operational guidelines, Culture)
Qualifications
- BS or BBA in Information Technology, Business or related field
- 5-year experience as business Analyst preferably in Data Analytics, KPI
- Familiar with capability of RPA, Automation anywhere, ML Farmwork, SQL, OCR Tools
- Familiar with Analytical tool Snowflake, Alteryx, Power BI, SAP BI
- Knowledge of business process for order to cash, Logistics, warehouse management with SAP Preferred
Required Skills:
- Gather and develop business requirement on dashboard and analytics tool and work with technical team on Snowflake, Alteryx, Power BI, SAP BI to develop Dashboards and KPI.
- Collaboration and technical team and business for requirement gathering, testing and delivering solutions.
- Collaborate with business stakeholders to understand process, pain point and opportunities for automation using AI tools.
- Develop business requirement and functional specifications for Automation anywhere, RPA, ML Farmwork, SQL, OCR Tool and Java scripting.
- Knowledge of working with Cloud service Vendors
- Business knowledge and process design skills
- Strong problem solving and analytical thinking and adopt and learn new tools
- Ability to analyze problems and provide clear recommendations
- Able to collaborate with stakeholders/internal customers, external parties and Internal team.
- Excellent communication skills, written and verbal
- Must be able to work independently as well as a team player and can manage own workload
- Able to Multi-task and work under tight deadlines
- Must be an effective problem solver
- willing to travel if needed
