Customer Experience Specialist (Byo)

<p style="margin-right:23.3pt;text-align:justify;">Reporting to the Southern Customer Experience Officer, the main purpose of the job shall be to provide Sales and Customer Support services within the Group Customer service centres.  </p><p style="margin-right:23.3pt;text-align:justify;"><br></p><div><strong>Duties and

Responsibilities:

</strong></div><div><br></div><div>Servicing the Group Customers through</div><div><br></div><p style="margin-left:36.0pt;text-indent:-18.0pt;">Selling of Products and Services.</p><p style="margin-left:36.0pt;text-indent:-18.0pt;">Issuing Short Term Insurance Policies (Motor, Travel, Home, Licensing Services)</p><p style="margin-left:36.0pt;text-indent:-18.0pt;">Providing Medical Aid support services (Membership Services)</p><p style="margin-left:36.0pt;text-indent:-18.0pt;">General Inquiries Management</p><p style="margin-left:36.0pt;text-indent:-18.0pt;">Relationship Management & Customer Care.</p><p style="margin-left:36.0pt;text-indent:-18.0pt;">Market Intelligence Gathering (Brand, Products, Competitor Activity)</p><p style="margin-left:36.0pt;text-indent:-18.0pt;">Customer and Stakeholder interactions.</p><p style="margin-left:36.0pt;text-indent:-18.0pt;">Quality Assurance</p><p style="margin-left:36.0pt;"><br></p><div><strong>Qualifications: </strong></div><div><br></div><p style="margin-left:36.0pt;text-indent:-18.0pt;">Degree in Insurance and Risk Management, Business studies, or equivalent.</p><p style="margin-left:36.0pt;text-indent:-18.0pt;">A marketing qualification will be an added advantage.</p><p style="margin-left:36.0pt;text-indent:-18.0pt;">2 'A' Levels.</p><div><br></div><div><strong>The Ideal Candidate Must Have:</strong></div><div><br></div><p style="margin-top:0cm;margin-right:9.15pt;margin-bottom:0cm; margin-left:36.0pt;margin-bottom:.0001pt;text-indent:-18.0pt;">At least 2 years' experience as a customer experience specialist, or a similar customer support role, with exposure to the insurance and medical aid environment.</p><p style="margin-top:0cm;margin-right:9.15pt;margin-bottom:0cm; margin-left:36.0pt;margin-bottom:.0001pt;"><br></p><p style="margin-top:0cm;margin-right:9.15pt;margin-bottom:0cm; margin-left:36.0pt;margin-bottom:.0001pt;text-indent:-18.0pt;">Experience in gathering and interpreting customer experience information.</p><p style="margin-top:0cm;margin-right:9.15pt;margin-bottom:0cm; margin-left:36.0pt;margin-bottom:.0001pt;text-indent:-18.0pt;">Knowledge of online customer engagement platforms and channels.</p><p style="margin-top:0cm;margin-right:71.3pt;margin-bottom:0cm; margin-left:36.0pt;margin-bottom:.0001pt;text-indent:-18.0pt;">Good problem-solving and decision-making skills.</p><p style="margin-top:0cm;margin-right:71.3pt;margin-bottom:0cm; margin-left:36.0pt;margin-bottom:.0001pt;text-indent:-18.0pt;">Strong client-focus.</p><p style="margin-top:0cm;margin-right:71.3pt;margin-bottom:0cm; margin-left:36.0pt;margin-bottom:.0001pt;text-indent:-18.0pt;">Positive attitude with willingness to learn.</p><p style="margin-top:0cm;margin-right:71.3pt;margin-bottom:0cm; margin-left:36.0pt;margin-bottom:.0001pt;text-indent:-18.0pt;">Mathematical aptitude.</p><p style="margin-top:0cm;margin-right:71.3pt;margin-bottom:0cm; margin-left:36.0pt;margin-bottom:.0001pt;text-indent:-18.0pt;">Flexible and adaptable, contributing to a positive team environment.</p><p style="margin-top:0cm;margin-right:71.3pt;margin-bottom:0cm; margin-left:36.0pt;margin-bottom:.0001pt;text-indent:-18.0pt;">Commitment to handling private and confidential information with a high degree of professionalism.</p>