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Shift Time : 2 PM to 11 PM IST
Primary Duties
- Lead execution of Icertis product implementations and enhancements, ensuring delivery within scope, timeline, and quality standards.
- Oversee requirements gathering, functional design, and act as the primary escalation point for complex issues.
- Represent the team in customer interactions, including remote and on-site engagement.
- Mentor team members and facilitate knowledge sharing across the group.
Detailed Responsibilities
- Manage and lead Icertis Contract Intelligence (ICI) product implementations for enterprise business units, including planning, execution, financials, and customer relationships.
- Drive process improvement and operational excellence within the ServiceNow ticket lifecycle and other workflow tools.
- Develop knowledgebase articles and training documentation for both internal staff and customers.
- Provide consultation on product features, review customer implementation, and offer configuration/web enhancements for optimal user experience.
- Ensure successful delivery through project management best practices, customer alignment, and stakeholder management.
- Track and resolve issues, proactively engage in troubleshooting, root cause analysis, and solutioning.
Solution Design
- Collaborate with client business stakeholders to conceptualize, design, and formulate best-practice solutions utilizing Icertis platform capabilities.
- Translate business requirements into functional specifications and system designs.
- Validate solution design against scope, schedule, and effort considerations for every engagement.
Configuration
- Lead system configuration and deployment activities for multiple customer implementations.
- Implement new changes by applying functional skills to customer environments, ensuring configuration aligns with best practices and business needs.
Platform Maintenance
- Oversee platform upgrades and routine maintenance for assigned customer implementations.
- Ensure all operational activities, integrations, and enhancements are carried out efficiently, leveraging identified process improvements.
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Team Leadership
- Manage a team of consultants, providing guidance, mentorship, and subject matter expertise.
- Foster a culture of knowledge sharing and continuous learning through formal and informal training opportunities.
Qualifications
- Minimum 6 to8 years’ experience in application support or functional consulting, ideally with direct exposure to Icertis.
- Track record of at least one complete or partial functional implementation from discovery through delivery.
- Excellent communication, client management, and problem-solving skills.
- Ability to work in rotational shifts and willingness to travel as required.
Preferred Qualifications
- An engineering degree from a reputed institution; MBA or similar advanced degree is a plus.
- Experience implementing Contract Management or Supply Chain applications (CLM/SCM) preferred.
- Exposure to Azure, cloud computing, and enterprise IT environments.
Experience and Educational Requirements
- 6–8 years of relevant experience.
- Hands-on experience with Icertis platform implementations, configurations, and upgrades.
- Effective stakeholder management and ability to coordinate with cross-functional teams.
- Strong understanding of contract lifecycle management, templates, business rules, clauses, and workflow design
What Cencora offers
Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
Full time
Affiliated Companies
Affiliated Companies: CENCORA BUSINESS SERVICES INDIA PRIVATE LIMITED
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
