CENTEGIX® is the leader in rapid incident response safety solutions, protecting more than 18 million people across 18,000+ locations in all 50 states. The CENTEGIX Safety Platform®, including CrisisAlert™ wearable panic buttons, Safety Blueprint® critical incident mapping, Visitor Management, and Reunification, gives organizations the tools to plan for and respond to any emergency, from the everyday to the extreme. CENTEGIX serves K-12 and higher education, healthcare, government, commercial, and public safety organizations nationwide.
Purpose:
You have the opportunity to make a real difference! Join a passionate, technology-savvy team with a truly life-saving mission. As a Customer Support Analyst, you are the face of CENTEGIX™ and will be the primary contact for our customers. This role requires a unique blend of user education, guiding the customer through using the product, and technical troubleshooting to diagnose and resolve problems with urgency. As an ideal candidate, you are passionate about putting the customer first. You are outgoing, organized and provide top-notch service to our customers on the phone, email or chat.
Position Responsibilities:
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