Customer Trainer

CENTEGIX® is the leader in rapid incident response safety solutions, protecting more than 18 million people across 18,000+ locations in all 50 states. The CENTEGIX Safety Platform®, including CrisisAlert™ wearable panic buttons, Safety Blueprint® critical incident mapping, Visitor Management, and Reunification, gives organizations the tools to plan for and respond to any emergency, from the everyday to the extreme. CENTEGIX serves K-12 and higher education, healthcare, government, commercial, and public safety organizations nationwide.

Purpose 

You have the opportunity to make a real difference! Join a passionate, technology savvy team with a mission that is truly life-saving.  As an Onboarding Trainer, you are the face of CENTEGIX® and will provide a hands-on training experience for the CrisisAlert™ solution, ranging from live virtual sessions, to small group onsite  sessions to webinar training. As an ideal candidate, you are passionate about putting the customer first. You are outgoing, personable, professional and provide top-notch service to our customers over the phone, in person, and using written communications.  In this dynamic role, you will work closely with many different departments and help to create and modify training materials. This role is integral to a successful implementation and requires a candidate with enthusiasm, empathy, and a go-getter personality.

Position Responsibilities 

• Lead Customer training sessions on using and configuring the  CENTEGIX Every Moment  Platform, both virtually and onsite.
• Maintain up-to-date knowledge about new features and offerings and ensure documentation and training materials are updated accordingly.
• Conduct surveys to gauge the effectiveness of programs.
• Serve as the voice of the customer to communicate feature requests and platform improvements
• Maintain timely and accurate training logs, providing details of the training to PM’s and customers.
• Attend virtual  TTT sessions prior to training each customer.