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    CE

    Centegix

    Technology

    Technical Support Analyst

    Atlanta, United StatesOn-SiteFull-timePosted 4d ago
    All Centegix jobs

    Job description

    CENTEGIX® is the leader in rapid incident response safety solutions, protecting more than 18 million people across 18,000+ locations in all 50 states. The CENTEGIX Safety Platform®, including CrisisAlert™ wearable panic buttons, Safety Blueprint® critical incident mapping, Visitor Management, and Reunification, gives organizations the tools to plan for and respond to any emergency, from the everyday to the extreme. CENTEGIX serves K-12 and higher education, healthcare, government, commercial, and public safety organizations nationwide.

    You have the opportunity to make a real difference! Join a passionate, technology-savvy team with a truly life-saving mission. As a Technical Support Analyst, you are the face of CENTEGIX™ and will be the primary contact for our customers to ensure technical issues are resolved quickly and to their satisfaction. In this role, you will provide critical technical assistance, troubleshooting, and issue resolution for our suite of safety applications across Windows, macOS, ChromeOS, and mobile devices (iOS and Android). The ideal candidate will ensure our applications run seamlessly across a highly diverse ecosystem of hardware and operating systems.

    Position Responsibilities: 

    • Diagnose and resolve software and hardware technical issues across Windows, macOS, ChromeOS, iOS, and Android platforms.
    • Acknowledge, track, and thoroughly document user issues using Salesforce from initial contact through to permanent resolution.
    • Assist with application installation, configuration, user access provisioning, updates, and profile troubleshooting.
    • Assist customers with integrating SSO, PSAP/E911 and other API capable systems with our software.
    • Collaborate with systems administrators to deploy our client apps via Mobile Device Management (MDM) or Desktop Management platforms tools like Intune, Jamf, or Google Workspace.
    • Identify, isolate, and escalate complex hardware or software bugs or security issues to our Tier 2 Hardware (Command Center) or Tier 3 teams.
    • Assist with new or RMA equipment orders.
    • Schedule Field Services appointments and coordinate site access with customers
    • Consistently achieve Case and Call SLA targets
    • Work with your Supervisor to improve internal or customer facing support articles to ensure a quality customer experience.

    Job details are sourced from the employer's original posting.

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    About the company

    Centegix

    This company appears to be a placeholder or internal identifier and does not have a publicly available description.

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    Technology
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