Pharmacy Tech

Auro Pharmacies, Inc., dba Central Drugs

Job Title: Technician, Pharmacy

(Auro, La Habra, or Fullerton)

Reports to: Pharmacist In Charge

FLSA Status: Non-Exempt

Work Status: Full-Time

Job Descriptive Summary

The ideal Auro Pharmacies, Inc., doing business as Central Drugs ("Auro," or, "Company")

Pharmacy Technician (Auro, La Habra, or Fullerton) is passionate about Customer

Service. They are self-motivated, forward thinking, and quick on their feet. They will be able to

successfully plan, manage their time, and optimize the Customer experience. This includes, but

is not limited to, and will slightly change based upon location, proficiently building sterile

injectables including eye medications, solutions, intravenous medications using lab training log

with one-hundred percent (100%) status or significant progression, accurately handling

prescription processing, packaging, labeling in a timely manner, maintaining prescription drug

inventory including increasing knowledge base for all medications dispensed by Auro, able to

accurately process all prescriptions via insurance and successfully handle all insurance related

issues, handling Sterile and Non-Sterile Compounding in a Good Laboratory Practice (GLP) lab,

which is compliant to the most current Good Manufacturing Practices (GMPs),

inbound/outbound communications, entering and verifying Customer information, calling

Customers regarding the status of their prescriptions, appropriately solving Customer inquiries,

transferring/directing calls to different departments, composing messages, escalating Customer

issues as appropriate, providing general information to Customers, Pharmacists, and fellow

Team Members, which allows the Auro Team to continually ensure one-hundred percent

(100%) Customer satisfaction.

Key Performance Indicators (KPIs)

1. Customer Service
2. Ensures one-hundred percent (100%) Customer satisfaction by maintaining a

professional, friendly, approachable work environment, such as, but not limited

to, ensuring productive and proactive workflow, promptly handling

inbound/outbound requests and calls, assisting with inventory management,

striving to maintain positive business relationships, strictly following safety and

privacy guidelines;

1. Consistently maintains a professional appearance and attitude;
2. Reliably demonstrates proficient knowledge of Sterile, and Non-Sterile, lab daily

routines and record keeping in a Good Laboratory Practice (GLP) lab, which is

compliant to the most current Good Manufacturing Practices (GMPs);

1. Assists with maintaining and updating documentation according to Standard

Operating Procedures (SOPs) and review to reflect current processes.

1. Communication
2. Must possess above average communication skills (listening, speaking, written);
3. Promptly and accurately communicates information between Customers,

Pharmacists, and fellow Team Members, on the telephone, in-person, and in

writing via letter and electronic mail (e-mail);

3.Clerical, Time Management, Organizational Skills

1. Maintains consistent, accurate, timely data entry; minimum of 5,000 Keystrokes

Per Hour (KPH) with zero errors; prefer 8,000-10,000 KPH with zero errors;

1. Effectively and efficiently handles insurance claims and issues;
2. Must possess above average time management and organizational skills.

1. Math
2. Requires basic mathematic skills to ensure accurate inventory management and

accuracy of lab documentation, Customer information data entry, and payment

transactions;

1. Aptitude, Attitude, Appearance
2. Maintains a consistently professional Customer-facing appearance and friendly

demeanor while working with all Customers, Visitors, Departments, external

partners, vendors, fellow Team Members;

1. Possesses the aptitude and willingness for continuous learning, product

knowledge, team building, and business development;

1. Consistently maintains a positive, helpful, and team-oriented attitude.

Core Functions, Winning Behaviors, Competencies, Skills, Values

1. Understands and embraces what it takes to continuously maintain one-hundred percent

(100%) Customer satisfaction;

1. Understands and embraces the fact that one-hundred percent (100%) Customer

satisfaction is required for continued business success;

1. Proficient use of all computer systems, including, but not limited to, Computer Rx, Bar-

Tender Label software, PK software;

1. Maintains accurate and current knowledge of Auro products, prescriptions, location of

medications in the pharmacy, inventory, chemicals use and corresponding Safety Data

Sheets (SDSs), strictly following all safety, GLP/GMP, Pharmaceutical best business

practices, including, but not limited to, Personal Protective Equipment (PPE) doffing and

donning safety protocol, Health Insurance Portability and Accountability Act (HIPAA),

Medicare Fraud Waste and Abuse (FWA), Food and Drug Administration (FDA) and

Board of Pharmacy, Federal, State, Company rules, regulations, guidelines, practices;

1. Develops knowledge of physicians' specific preparations and anticipation of scheduled

orders;

1. Accurately sets up and maintains Customer records, lab records, while maintaining

desired workflow;

1. Accurately communicates and ensures timely prescription and compounding processing;
2. Proficiently handles insurance claims and issues;
3. Accurately fields and processes mail order prescriptions;
4. Must be highly motivated, detail-oriented, and results-oriented with proven problem-

resolution skills;

1. Ability to consistently work a schedule, which includes Monday through Friday, 9:00AM-

5:00PM, staggered scheduling, and for La Habra, currently, Saturday 9:00AM-2:00PM

on a variable, rotating schedule;

1. Ability to work in an environment, which requires standing for a significant period of time

with simultaneous face-to-face and telephone Customer interaction, computer data

entry;

1. Possesses demonstrated ability to work with minimal supervision;
2. Consistently displays the aptitude and willingness for continuous learning, product

knowledge, Team building, and business development;

1. Proactively and continuously takes initiative to look for ways to help the Company run at

peak efficiency;

Education and Experience

Education: A current California Pharmacy Technician License is required at the time of hire and

also must be consistently maintained as current throughout tenure with the Company (i.e., it can

never lapse while you're working with Auro); High School Diploma or General Educational

Development (GED) certificate is required.

Work Experience: A minimum of one (1) years' compounding pharmacy experience preferred.

Industry Knowledge: Requires working knowledge of personal computers, credit card

processing hardware and software, Microsoft Office.

Physical Demands and Work Environment

The physical demands below described are representative of those, which must be met by an

employee to successfully meet the Key Performance Indicators (KPIs) and perform the essential

functions of this position. Reasonable accommodations may be made to enable individuals with

disabilities to perform the essential functions.

While performing the essential functions of this position, the employee is regularly required to

talk or hear. The employee is frequently required to use hands or finger, handle, or feel objects,

tools or controls. The employee is required to stand for a majority of the work day. The

employee is occasionally required walk; sit; reach with hands and arms; climb or balance; and

stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to twenty-five (25) pounds. Specific vision

abilities required by this position include close vision, distance vision, color vision, peripheral

vision, and the ability to adjust focus.

The noise level in the work environment is usually moderate, generally in the range of sixty (60)

decibels (dBA) (i.e., normal conversation and office environment).