Job Description
General Manager (Store Leader)
Position Summary
The General Manager is the CEO of the store—owning total business performance across operations, merchandising, and people. This role leads a complex, high-volume environment spanning fresh, center store, and general merchandise, with full accountability for P&L, execution, and culture.
We are looking for a complete leader—someone who can run the business, elevate the product, and build a high-performing team. This is not a single-lane role. Success requires strength as an operator, a merchant, and a people leader, along with a strong curiosity for food and the ability to translate emerging trends into a compelling in-store experience.
Key Responsibilities
Business & Financial Ownership
- Own full-store P&L: sales, margin, labor, shrink, and expenses
- Translate market trends and competitive insights into clear, actionable strategies
- Identify long-term opportunities and position the store to outperform the market
- Make high-impact decisions on staffing, merchandising, and resource allocation
Operational Excellence
- Lead daily operations across all departments with a focus on consistency, speed, and quality
- Ensure execution of all company standards, food safety, and regulatory requirements
- Establish a disciplined operating cadence that drives accountability and results
- Navigate complexity and make sound decisions in a fast-paced environment
Merchandising Leadership
- Own the in-store experience across fresh, center store, and general merchandise
- Drive merchandising strategy: seasonal planning, pricing, assortment, and inventory optimization
- Leverage deep understanding of customer preferences and local market dynamics
- Demonstrate a genuine curiosity for food—staying current on trends, exploring new products, and translating insight into differentiated store execution
- Elevate product presentation and ensure the store reflects a best-in-class standard
General Merchandise Strategy
- Lead and evolve General Merchandise categories including Baby, Beauty, Entertainment, Seasonal, and Texas Backyard/Farm & Ranch
- Identify growth opportunities and refine assortment to meet customer demand
- Align merchandising strategy with financial and operational goals
Leadership & Talent Development
- Lead, coach, and develop a team of 20+ managers across all functions
- Build a strong leadership bench and succession pipeline
- Own all talent decisions: hiring, promotion, development, and performance management
- Create a culture of accountability, ownership, and continuous improvement
Change Leadership & Innovation
- Lead the store through change with clarity and confidence
- Identify opportunities to improve processes, efficiency, and overall performance
- Integrate data and insights from multiple sources to make informed decisions
- Act as a change agent—driving innovation while maintaining operational discipline
Qualifications
- Bachelor’s degree required; MBA preferred (or equivalent leadership experience)
- 7–10+ years of progressive leadership experience in grocery, retail, or food service
- Proven success leading large, complex, multi-department operations
- Demonstrated strength across operations, merchandising, and talent leadership
- Strong financial acumen with a track record of delivering results
- Deep understanding of food retail and general merchandise
- Strong curiosity and enthusiasm for food, with the ability to translate trends and product knowledge into meaningful business results
- Skilled in organizational development, coaching, and performance management
- Effective communicator with strong decision-making and influencing skills
- High adaptability and resilience in a fast-paced, evolving environment
What Success Looks Like
- Consistent delivery of sales, margin, and operational targets
- A high-performing, stable leadership team with a clear succession bench
- Best-in-class execution across operations and merchandising
- A store that reflects strong product, strong culture, and strong results
- Ability to balance short-term execution with long-term growth
