HireFT
Browse JobsHow it worksPricingAboutSuccess Stories
    Back to jobs
    CE

    Cerbooptimantra

    SaaS

    Customer Support Specialist

    Atlanta, United StatesOn-SiteFull-timePosted 1w ago
    All Cerbooptimantra jobs

    Job description

    The Company

    Cerbo · OptiMantra is a healthcare technology company built for the practices actively changing how medicine is delivered. Our platforms serve functional, integrative, direct primary care, concierge, med spa, and behavioral health practitioners who need software that keeps pace with how they work -- not the other way around.

    Each platform is a purpose-built EHR and practice management solution. Cerbo is architected for clinical depth: deep configuration, protocol-specific workflows, and the kind of flexibility that holistic and functional medicine practices require. OptiMantra is structured for scale: multi-modality breadth, out-of-the-box readiness, and the operational infrastructure that growing practices rely on.

    Together, our two platforms form a leading presence in this rapidly expanding market. Our practitioners are redefining what a patient experience can look like. We exist to give them the technology foundation to do exactly that -- at whatever size and pace they choose to grow.

    What You’ll Do

    As a member of the OptiMantra support team, you’ll be a frontline resource for our customers—helping practices get the most out of the platform and ensuring their day-to-day operations run smoothly. Learn more about OptiMantra here.

    Primary Responsibilities

    • Address OptiMantra customer support cases by phone, email, and video call, including clinical workflow, practice management, integration connectivity, payment processing, and basic technical issues
    • Support testing of pre-release or recently released features
    • Prepare customer-facing knowledge base reference articles and videos
    • Support customer trainings and documentation as a subject matter expert in your focus area

    Required Skills & Qualifications

    • Excellent problem-solving and troubleshooting skills and a willingness to challenge yourself and learn what you don’t already know
    • A process improvement and customer-service mindset
    • Strong comfort with technology including knowledge of scheduling tools, Excel, or any database technologies
    • Healthcare experience strongly preferred, specifically direct users of an EMR or practice management platform in a clinical setting
    • Nice to have: EMR master administrator experience or back-end medical office experience

    Compensation & Benefits

    • Competitive compensation based on experience 
    • Paid Time Off and company holidays  
    • Comprehensive health, dental and vision benefits 
    • Short-term and long-term disability Insurance 
    • 401k plan with matching company contribution 
    • Real ownership and impact in a fast-growing health tech company

    Location: Remote

    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    Job details are sourced from the employer's original posting.

    Open job posting
    CE

    About the company

    Cerbooptimantra

    A PE-backed SaaS company that utilizes AI, automation, and workflow tools within finance and accounting. They specialize in complex technical accounting matters, ERP implementation, and financial planning & analysis.

    View all Cerbooptimantra jobs
    Industry
    SaaS
    Open roles
    7

    Interested in this role?

    Apply with HireFT

    Free to start — no card required.

    Your fit

    How well do you match?

    Sign in to see how your résumé lines up with this role.