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    CE

    Cermati.com

    Financial Technology

    Technical Support Officer

    Jakarta, IndonesiaOn-SiteContract1+ yrs experiencePosted 6d ago
    All Cermati.com jobs

    Job description

    • Provide technical support and assistance to users regarding application and system issues.
    • Troubleshoot and resolve technical problems in a timely and effective manner.
    • Handle user requests and technical incidents received through ticketing systems or customer service email.
    • Document troubleshooting processes, solutions, and incident resolutions.
    • Escalate complex technical issues to the appropriate IT team or other internal departments when necessary.
    • Bachelor's degree in Information Technology or a related field.
    • Minimum 1 Year of experience in similar positions. Fresh graduates with internship experience are equally valued
    • Familiar with Windows operating systems; knowledge of Linux is an advantage.
    • Strong communication and problem-solving skills.
    • Ability to work independently as well as in a team.
    • Willing to handle technical issues and provide customer service support.
    • Experienced & skilled in Excel / Google Sheets processing.
    • Disciplined and results-oriented in achieving quality & speedy execution.
    • Skilled in Data base query and can read the log system data.

    Job details are sourced from the employer's original posting.

    Open job posting
    CE

    About the company

    Cermati.com

    Identify new, emerging fraud and abuse trends/patterns through data analysis and metrics tracking to mitigate risks Collaborate with internal stakeholders (Risk, Data Science, Engineering, Product Management, Operations, and others) to ensure proper enforcement of fraud prevention rules and detection strategies Assess, define, and optimize relevant operational fraud metrics for long-term tracking Bachelor's degree in computer science, informatics, computer engineering, or a related field from a reputable university. Having 1+ years experience in antifraud/risk (Fresh Graduate are welcome to apply) Having knowledge in SQL / Bigquery, etc. Good communication and interpersonal skills Good analytical skills Highly motivated, self-driven and strong control attitude Proficient in English language

    View all Cermati.com jobs
    Industry
    Financial Technology
    Open roles
    138

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