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    CE

    Cermati.com

    Financial Technology

    Telemarketing Borrower Team Leader

    Jakarta, IndonesiaOn-SiteContractPosted 3mo ago
    All Cermati.com jobs

    Job description

    • Responsible for distributing database to telesales officer, directing and guiding the telesales method of selling, offering, and handling products to Customers
    • Leads and monitors activities of Telesales Representatives to ensure effective performance.
    • Support sales team and monitor the quality of phone calls and Customer communications.
    • Provides motivation to Representatives through individual contact, goal setting, periodic meetings and recommendation of incentive plans.
    • Trains staff on products and services (through formal training and one-on-one coaching/ mentoring) by focusing on the sales process to ensure maximum lead generation and high closure rates for new business.
    • Compile all information for the generation of monthly reports, including monthly and quarterly revenue tracking and forecasting.
    • Min 1 years of Telesales Leader Experience
    • Experience hiring and developing a telesales team.
    • Experience coordinating projects & campaigns across teams.
    • Ability to multitask and execute in a fast-paced, team-oriented environment
    • Strong analytical skills. Proven ability to review detailed data and produce meaningful analysis
    • Strong problem solving skills and ability identify root causes
    • Working knowledge of medium-large operations in fintech or bank call center

    Job details are sourced from the employer's original posting.

    Open job posting
    CE

    About the company

    Cermati.com

    Identify new, emerging fraud and abuse trends/patterns through data analysis and metrics tracking to mitigate risks Collaborate with internal stakeholders (Risk, Data Science, Engineering, Product Management, Operations, and others) to ensure proper enforcement of fraud prevention rules and detection strategies Assess, define, and optimize relevant operational fraud metrics for long-term tracking Bachelor's degree in computer science, informatics, computer engineering, or a related field from a reputable university. Having 1+ years experience in antifraud/risk (Fresh Graduate are welcome to apply) Having knowledge in SQL / Bigquery, etc. Good communication and interpersonal skills Good analytical skills Highly motivated, self-driven and strong control attitude Proficient in English language

    View all Cermati.com jobs
    Industry
    Financial Technology
    Open roles
    41

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