Salesforce Administrator
Austin, Texas (Hybrid,Remote)
WHO WE ARE
Certinia delivers a Services-as-a-Business platform that powers and connects all aspects of services operations, from services estimation and delivery to customer success management and financial planning and accounting. The company’s Professional Services Automation (PSA), Customer Success (CS), and Financial Management (FM) solutions—delivered on Salesforce’s leading cloud platform—provide the ability to run a connected services business, deliver with intelligence, and achieve business agility. Headquartered in Austin, Texas with presence around the world, Certinia is backed by Haveli Investments, TA Associates, General Atlantic and Salesforce Ventures. For more information, visit www.certinia.com.
THE ROLE
We are currently recruiting an experienced, highly motivated and enthusiastic Salesforce Administrator with experience supporting Sales Cloud, CPQ/RCA and Marketing Cloud Account Engagement (Pardot) for GTM teams. This individual will be working in Certinia’s internal Salesforce org, which includes platform, internal and 3rd party managed packages. Experience with Agentforce and Slack would be advantageous.
WHAT YOU WILL DO IN THIS ROLE
- Supporting the internal Certinia Salesforce.com (SFDC) Org
- Design, configure and administer SFDC including, but not limited to Custom Objects, Flow, Custom Fields, Validation Rules and Lightning Pages
- Support the Quote to Order process through the creation of new SKU’s, resolving quote issues in the CPQ solution and monitoring the contracting process to ensure data integrity.
- Install and configure Salesforce packages
- Maintain a holistic view of all business processes and users in the system to understand cross-functional impacts with regard to configuration, process, workflow and reporting
- Assist with the internal implementation of Certinia applications
- Support the integration of third-party applications with the internal Org
- Work with Salesforce.com to understand their platform roadmap and how to apply enhancements to internal business challenges
- Contribute knowledge and expertise around security models and org governance
- Execute projects to deliver operational improvements to the GTM organization
- Execute other assigned tasks as delegated
- Provide general user training on using Salesforce
- Maintain excellent communication with all end users
- Promote service excellence
WHAT YOU NEED TO BE SUCCESSFUL IN THIS ROLE
- 3+ years’ experience as a Salesforce Administrator including technical implementation, day-to-day operation, long-term projects and org maintenance
- Minimum 1 years experience with Salesforce CPQ or RCA
- Salesforce.com Basic Admin Certification
- Flow writing / editing / testing
- Experience with unit testing, deploying change sets from Salesforce sandbox environments, and familiar with common software development practices and methodologies
- Bachelor’s degree or related experience
WHAT ELSE WOULD BE GOOD
- Ability to recognize, analyze and effectively solve problems in a timely and organized manner using industry best practices and procedures
- Ability to multi-task in a fast-paced environment
- A genuine enthusiasm for exploring how AI can improve the way we build, test, and support Salesforce solutions - someone who experiments, shares learnings, and helps Certinia work smarter.
- APEX Class writing / editing / testing
- Salesforce Advanced Admin Certification
- Salesforce Certified CPQ Admin Certification
- Experience with Salesforce Marketing Cloud Account Engagement (Pardot)
- Experience with Agentforce
- Experience with Data Cloud
- Experience configuring and maintaining a proper security model (permissions, sharing)
The reasonably expected base salary range for this full-time position is $90,000-$112,500.
Please note that the final offer will be determined by a variety of factors, including the candidate’s relevant experience, skills, and qualifications, as well as internal equity and market data.
