Certus Healthcare Management operates 13 communities across Ohio, dedicated to providing exceptional care and rehabilitation services to diverse populations. Our mission is to treat every resident like family, ensuring a personalized environment that fosters growth and well-being. Our communities provide services to those living in Toledo, Cleveland, Youngstown, St. Clairsville and Zanesville areas.
We are seeking an Accounts Receivable & Medicaid Coordinator to support our skilled nursing and long-term care facilities. This role helps residents and families navigate the Medicaid application process while following accounts receivable balances through resolution. The ideal candidate is organized, persistent, and comfortable discussing financial matters with compassion and professionalism.
This position is Monday through Friday from 9am to 5pm, with flexibility in start and end times. The position works out of our Corporate Office located in Mayfield Heights, Ohio.
Starting negotiable salary for this position is $50,000.00
Full Time Benefits include but are not limited to:
- Health, Dental, Vision, and Voluntary insurance available after 30 days of employment
- 401K with company matching starting after 90 days
- Vacation/Sick Time Package
- Referral programs earning up to $2000 per referral; unlimited referrals!
- Employee Discount Program
- Employee Engagement Incentives
- Company Giveaways
- Additions can include:
- Uniform Allowance
- Early Pay via OnShift Wallet (for hourly roles)
- Longevity Program
- Learning Management system including FREE Continuing Education for multiple certifications and licensures.
- Company paid life insurance
- No cost Flu and COVID-19 vaccines
Responsibilities
- Guide residents and families through the long-term care Medicaid application process, including document collection, submission, and follow-up with county agencies.
- Track pending applications, requests for information, eligibility decisions, and renewal deadlines.
- Work with facility teams to identify residents who may need Medicaid coverage and address potential gaps in payment.
- Monitor private-pay and Medicaid-pending balances; contact responsible parties and develop appropriate follow-up plans.
- Review accounts receivable aging, investigate unpaid balances, and help resolve payment or billing issues.
- Maintain accurate notes and supporting documentation in company systems.
- Communicate account status and barriers to facility and corporate leadership while protecting resident confidentiality.
Qualifications
- Experience with skilled nursing or long-term care accounts receivable, Medicaid eligibility, or both preferred.
- Familiarity with Ohio long-term care Medicaid applications and county agency follow-up strongly preferred.
- Strong organizational, communication, and problem-solving skills.
- Ability to manage multiple applications and accounts with competing deadlines.
- Experience with PointClickCare and Microsoft Excel is a plus.
