Customer Experience Specialist

Summary of Description: 

The Client Success Specialist is customer focused and is expected to maintain professionalism to the highest standard of customer care. The Client Success Specialist will be responsible for general administrative responsibilities and customer service calls.

Essential Functions: 

• Provide friendly and timely customer service
• Performs front desk, including triage of calls and switchboard
• Sells products and services to customers, with support of Service and Repair teams
• Creates invoices and takes payments using company software
• Maintains accurate customer files
• Track lead sources of all customers
• Assist operational roles with customer contact and follow up
• Creates and sends out quotes to customers
• Take deposits for large repair jobs
• Update expired autopay information in appropriate systems
• Answers billing questions assists with collection calls/emails
• Perform other duties as assigned