HR Generalist
Purpose
Provide field-based HR support to team members and leaders, ensuring consistent execution of HR practices, responsive case handling, and strong follow-through on company initiatives. Serve as the first-line HR partner in the field, reporting to and backing up Field HR Operations team.
Key Contributions
- Execute HR field support including ER cases, compliance tasks, investigations, and documentation.
- Serve as the primary HR point of contact for assigned locations, building direct rapport with field leaders.
- Back up peers across territories as needed
- Execute established performance management standards.
- Provide HR presence during acquisitions as needed, supporting onboarding and transition needs.
- Support execution of company HR initiatives (e.g., open enrollment, wellness events, contests, annual merit cycle) through communication, logistics, and field leader follow-up.
- Travel as needed, up to ~25% with overnights, for field support, investigations, acquisitions, and meetings.
Success Metrics
- ER case support: 85%+ of assigned ER cases closed within 7 business days; complex cases escalated with complete documentation and timely updates.
- Compliance execution: 100% of local HR tasks (reviews, PIPs, investigations) executed accurately and on time.
- Acquisition support: 100% of assigned follow-up tasks completed within 30 days when engaged by the HR Integration Partner or HRBP.
- Company initiative execution: 100% of assigned sites complete HR program requirements (OE, merit, wellness, contests) on time.
- Leader partnership: = 90% of managers report HRG as responsive and effective in supporting team member inquiries and needs.
- Capability growth: Demonstrated year-over-year expansion of responsibilities toward independent HR case handling, investigations, and acquisition support.
Growth Impact
- Resolves routine local issues, reducing escalations to senior HR.
- Reduces compliance risk by following HR policy and labor standards.
- Adds acquisition integration capacity without added headcount.
- Supports retention and engagement by completing local HR programs.
- Reduces hiring cost and risk by building an internal pipeline for Senior HR Generalist roles.
Capabilities & Strengths
- Field Execution & Reliability: Delivers consistent, accurate HR support under established processes; builds trust with field leaders through responsiveness and follow-through.
- Developing Judgment: Recognizes when a matter falls within standard case-handling versus when it needs escalation; growing independent decision-making under guidance.
- Collaborative Partnership: Works effectively with peer HR Generalists and the Senior HRG/HRBP, communicates clearly, and maintains confidentiality and professionalism in sensitive matters.
