Field Service Technician

Field Service Technician, Critical Environment Technologies

Who We Are:

As the largest independent commercial gas detection manufacturer in North America, Critical Environment Technologies (CET)  designs, manufactures & services of gas detection and indoor air quality systems. Our mission 'Safer Air Everywhere' has never been more important and drives our world-class team to do amazing work. Our products can be found in all US States & Canadian Provinces and in more than 20 countries globally. Our devices are installed in commercial HVAC, institutional, municipal, and industrial applications including parking facilities, refrigeration plants, commercial swimming pools, water purification plants, arenas, wineries, breweries, wastewater treatment plans & cannabis production facilities. Ongoing R&D ensures that CET’s equipment is at the leading edge of a quickly evolving space and that we have a strong commitment to customer satisfaction, safety, and environmental protection.  

Our small, collaborative team is passionate about our mission. Our culture is shaped by five simple values: staying curious, giving a sh*t about our work and each other, getting things done, maintaining a positive attitude, and acting with integrity. That means asking questions, learning continuously, showing up for our teammates and customers, and following through on what we start. We take our work seriously, but we also believe a respectful, supportive environment is what allows great work to happen. 

Role Overview:

We are looking for a self-motivated, highly organized individual with strong troubleshooting skills to join our field service team. This full-time position includes traveling to customer sites in the lower mainland and providing onsite installation, repair and calibration services for installed systems, onsite training of end users, writing detailed service reports and collaborating with colleagues at CET.

Responsibilities:

• Install and service all types of gas detection & indoor air quality equipment
• Calibrate, troubleshoot & repair customer equipment
• Build strong, durable relationships with key customers
• Maintain knowledge of CETs product-line and suggest new products & solutions to customers
• Write summary reports at the conclusion of each job
• Interface with engineering suggesting improvements to CET's product-line

Required Skills & Experience:

• Strong knowledge and diverse experience in the servicing of commercial electrical products
• Interest in & willingness to learn about gas detection and indoor air quality products
• Strong spoken and written English communication skills
• Great people skills and the ability to build strong customer relationships
• Excellent attention to detail
• Ability to work without supervision
• Comfort using basic Microsoft computer programs such as Excel and Word, etc.
• Driver’s license and a clean driving record

Bonus:

• Experience with gas detection, indoor air quality equipment, HVAC, the printing industry, or another similar industry
• Experience selling professional services to facility and property managers

What We Offer:

• Full-time position in a stable, successful, growing, Canadian company
• Excellent Healthcare/Dental/Insurance Benefits Package
• Company service vehicle for company business use
• Competitive income, profit sharing & bonuses
• Great company culture

The Other Stuff:

• We have a GREAT team!
• We want to develop GREAT people
• If you have drive, you are motivated to be successful, you love engaging with people, you want to be part of a team, and you want to have fun while working
• I want to hire that “awesome someone” who wants to grow and develop and believes they can learn and accomplish anything!

Location:

We are situated in Tilbury Industrial Park in Delta, BC. Service calls are generally in the lower mainland.