Why We Need Your Talents
The Senior Human Resources Business Partner CGSS plays a critical role in supporting CGSS HR operations, enhancing employee relations, and overseeing comprehensive benefits administration. This role streamlines HR processes, ensures regulatory compliance, supports workforce planning, drives strategic HR initiatives, assists with talent acquisition, and provides responsive service to team members at CGSS specifically and consultatively across all Live! work locations (EINs). The position is essential to developing future leaders, supporting organizational culture, and ensuring accurate execution of all employee benefit and leave-related programs.
Key Responsibilities
Strategic HR & Employee Relations CGSS
- Align HR and benefits strategies with business priorities.
- Identify talent risks and support leadership development.
- Engage with appropriate resources to support talent acquisition and onboarding for CGSS.
- Partner with Recruitment on job descriptions and hiring needs.
- Review performance evaluations and assist managers with feedback.
- Investigate employee relations issues and guide leaders on disciplinary actions.
- Support conflict resolution and respond quickly to HR inquiries.
HR Operations CGSS
- Communicate HR policies, culture, and initiatives.
- Maintain accurate employee files and assist with payroll-related questions.
- Monitor employee behavior trends and provide insights to management.
- Assist applicants with licensing processes.
- Mediate team member conflicts and advise management on disciplinary actions.
- Investigate employee relations issues and respond to organizational changes.
- Review exit interviews and provide retention insights.
- Participate in department meetings to represent HR.
Benefits & Leave Administration
- Determine benefit eligibility, process enrollments, changes, and terminations.
- Verify monthly premium invoices and maintain benefit data accuracy in HRIS.
- Coordinate all medical, dental, vision, life, voluntary benefits, and 401(k) plans.
- Administer FMLA/Non-FMLA leaves, review documentation, and communicate decisions.
- Provide responsive employee support for benefits and claims.
- Collaborate with Payroll/Finance on accurate deductions and payments.
- Maintain accurate benefit plan documents, SPDs, brochures, and employee communications.
- Contribute to the creation and refinement of SOPs supporting HR and benefits processes.
- Respond to Qualified Medical Child Support Orders (QMCSO).
- Draft letters, memos, and HR forms.
- Support ACA eligibility reviews and COBRA notifications.
- Conduct orientation and annual open enrollment sessions.
- Support implementation of improved methods for benefit enrollment, communication, and cost transparency.
- Maintain compliance with federal, state, and company benefit regulations.
Skills for Success
- Advanced knowledge of government benefits laws, regulations, and compliance.
- Strong understanding of organizational contracts and vendor benefit processes.
- Expertise in HR employee relations practices and strategic HR support.
- Advanced proficiency in MS Word, Excel, and database management; Kronos preferred.
- Strong analytical, investigative, and problem-solving skills.
- Ability to interpret business journals, regulations, and organizational policies.
- Excellent written and verbal communication skills for diverse audiences.
- Ability to design and interpret charts/graphs to communicate HR and benefits issues.
- Flexibility, resilience, and sound judgment in complex situations.
- Ability to work independently in a fast-paced, high-demand environment.
- Multilingual ability a plus (Asian language or Spanish).
Must-Haves
- Five (5) to Seven (7) years of HR experience including benefits administration, employee relations, and generalist work.
- Bachelor’s degree in human resources, Business, or related field preferred.
- PHR/SPHR or benefits certifications preferred.
- Ability to obtain and maintain all required gaming licenses.
- Proficiency with Microsoft Office; Kronos experience preferred.
Work Environment & Physical Requirements
- Ability to reach, climb, balance, stoop, kneel, or crouch as needed.
- Frequent wrist motion when using computers.
- Must occasionally lift and/or move up to 25 lbs.
- Ability to work in moderate to loud environments, including exposure to smoke and bright lights.
- Ability to travel for work as required to provide needed support to various Live! locations.
Perks We Offer You
- Comprehensive health coverage for full-time and part-time Team Members and their eligible dependents
- Generous retirement savings options are available.
- Free uniforms
- Free parking
- Discounted meals
- Service and Attendance bonuses.
- Tuition reimbursement
- Discounts on hotels, theme parks, travel, and more!
Life at Live!
- 24/7 high energy casino locations featuring gaming and entertainment spaces.
- Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
- You will work in an environment where smoking is allowed.
- Live! is a 24-hour, 7 days per week high energy casino environment which includes potential exposure to alcohol and smoking.
