Senior Customer Service Representative

Disclaimer: SLB completed the acquisition of ChampionX on July 16, 2025. If selected for this position, your employment will begin with ChampionX and will transition to SLB as part of the planned integration.

We are looking for a proactive and organised Senior Customer Service Representative to join our team in Aberdeen. This is your opportunity to join a global technology company, driving energy innovation for a balanced planet.

This is a full-time, office-based role supporting the day-to-day sales, order processing, and operational activities within a fast-paced environment. The successful candidate will play a key role in processing customer orders, coordinating with the plants, logistics and sales to ensure orders are processed efficiently. This role requires someone who can manage multiple priorities, communicate effectively across departments, and maintain a high level of accuracy and attention to detail.

Key Responsibilities

• Process customer purchase orders accurately and efficiently

• Work closely with Supply Chain/Planners/Sales Team

• Manage Customer Orders through its lifecycle from input to invoicing

• Customer Returns / Credits / Debits

• Investigate and resolve invoice queries

• Coordination of customer owned stock tanks

• Attend daily meetings with manufacturing plants, cascading any order issues to Sales and/or the customers

• Providing any documents requested by the customer

• Participation in the company HSE initiatives including attendance of the monthly safety meeting, raising safety observations, and managing a personal safety plan

• Ensuring All Company Safety & Quality Procedures are followed.

• General Administrative Duties such as filing, maintaining Customer Summary Sheets

• Any other duties as designated by Customer Services Supervisor.

Desirable Skills & Experience

• Previous experience in internal sales, customer service, operations, logistics, or order processing preferred, however full raining will be given

• Strong organisational skills with the ability to manage multiple tasks and priorities

• Excellent communication and customer service skills

• Strong attention to detail and problem-solving ability

• Experience in Excel, Word and other Office 365 software

• Positive, team-focused attitude with willingness to assist others when required

• ERP (SAP).

About Us

ChampionX is now part of SLB, a global technology company driving energy innovation for a balanced planet. As innovators, that’s been our mission for nearly a century.

We are a technology company that unlocks access to energy for the benefit of all. As innovators, that’s been our mission for nearly a century. Today, we face a global imperative to create a future with more energy, but less carbon. Our diverse, innovative change makers are focused on going further in innovation and inventing the new energy technologies we need to get there.

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