Customer Success Manager (Support & Retention)

<div>Chargezoom, a fast-growing SaaS fintech startup, specializes in delivering automated payment solutions. Our mission is to simplify internal financial processes and enable main-street businesses to save time, money, and achieve their goals through our intelligently designed software products and accounting software integrations. We are currently searching for a highly motivated and experienced Customer Success Manager to join our Retention Team.</div><div><span style="font-weight: 400;">We strive to only promote from within, so every team member that joins starts preparing for the next step from day one.</span></div><div><br></div><div><strong>Responsibilities</strong></div><div>Provide product support for customers after their first 90 days</div><div><span style="font-weight: 400;">Engage with users who are experiencing issues to help resolve</span></div><div><span style="font-weight: 400;">Educate clients on the Chargezoom platform features using GAAP best practices</span></div><div><span style="font-weight: 400;">Provide clients with platform demos for specific features that may solve a pain point</span></div><div><span style="font-weight: 400;">Ensure customers set their automations up in the most efficient way possible</span></div><div><span style="font-weight: 400;">Identify gaps in the experience that causes confusion or possible churn</span></div><div>Work proactively with customers who have decreased usage on the platform</div><div><span style="font-weight: 400;">Collaborate with Product and Engineering team on escalations</span></div><div> </div><div><strong>Requirements</strong></div><div><span style="font-weight: 400;">+2 years of customer-facing experience, preferably at a SaaS company</span></div><div><span style="font-weight: 400;">Track record for building and nurturing relationships with multiple stakeholders and customers</span></div><div><span style="font-weight: 400;">Thoughtful verbal and written communication through a variety of channels</span></div><div><span style="font-weight: 400;">Passion for supporting customers and helping them achieve their goals</span></div><div><span style="font-weight: 400;">Experience working in HubSpot CRM or Help Desk tools is a plus</span></div><div> </div><div><strong>What Success Looks Like</strong></div><div><span style="font-weight: 400;">Ability to work in a very fast paced, ever changing environment</span></div><div><span style="font-weight: 400;">Strong communication skills, both written and verbal</span></div><div><span style="font-weight: 400;">Work from a place of empathy and patience, both internally and externally</span></div><div><span style="font-weight: 400;">Must be coachable, willing to learn, and grow</span></div><div><span style="font-weight: 400;">Strong collaboration and cooperation skills</span></div><div><span style="font-weight: 400;">Confident and comfortable to share ideas and perspectives up stream</span></div><div> </div><div><strong>Perks</strong></div><div><span style="font-weight: 400;">Wake up each morning proud of the place you work and the amazing companies you get to partner with</span></div><div><span style="font-weight: 400;">Join the team at a time when you can help shape the future of the company</span></div><div><span style="font-weight: 400;">Medical, Dental, insurance fully paid</span></div><div><span style="font-weight: 400;">Employee Stock Options (be an owner in the company)</span></div><div><span style="font-weight: 400;">A performance culture that rewards results and promotes those that perform, quickly</span></div><div><span style="font-weight: 400;">Equipment provided to set up a successful work environment</span></div><div><span style="font-weight: 400;">Engaging Team-building activities</span></div><div><span style="font-weight: 400;">Being part of an organization that truly believes in promoting from within, at Chargezoom your growth potential is uncapped!</span></div><div><br></div><div><span style="font-weight: 400;"><strong>Compensation:</strong></span></div><div><span style="font-weight: 400;">On-target earnings (OTE): $70,000 - $98,000</span></div><div><span style="font-weight: 400;">Base Salary: $60,000 - $72,000</span><br><span style="font-weight: 400;">Monthly bonus based on NRR (net revenue retention)</span></div>