At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry together.
We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).
The Family Wealth Alliance connects the multifamily wealth community. We are the only membership organization focused on multifamily wealth firms: multifamily offices, external CIOs, high-end wealth management firms, trust companies, and the family office practices of private banks and law and accounting firms. Since 2003, we have curated a collaborative, peer-led network united by shared values and fueled by a desire to serve clients and the industry at the highest level.
Our membership represents the epicenter of industry thought leadership. We help our members build and foster key relationships through our vast resources, conferences, events, and peer networking opportunities, as well as industry-first research initiatives. Our Alliance Research arm has released more than 30 industry reports and benchmarking studies since our founding, establishing us as the authority on North American multifamily offices.
What You’ll Do:
The Manager of Member Experience plays a critical role in ensuring member firms receive consistent exceptional experience with The Family Wealth Alliance. The successful candidate will bring a strong background in relationship management and client service.
Key responsibilities include advancing engagement through proactive outreach, thoughtful onboarding, customized support, executive-level networking, and partnership with internal teams to deliver a cohesive, high-value experience. This position provides the opportunity to contribute meaningfully within a collaborative, entrepreneurial team while developing senior-level connections across a growing organization. As part of a boutique organization and subsidiary of a large public corporation, the individual must demonstrate adaptability, sound judgment, and flexibility in supporting broad priorities and special projects. Strong communication and client service skills are essential, and experience in the family wealth, family office, or ultra-high-net-worth industry is strongly preferred. This position reports directly to the Director of Member Experience.
Primary Duties or Responsibilities:
To ensure that we have fulfilled our promise of "challenging the status quo," this role has specific qualifications that successful candidates should have.
Required Qualifications:
Preferred Qualifications:
In addition to the salary range, this role is also eligible for bonus or incentive opportunities.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Charles Schwab Inc. is a financial services company that provides brokerage, banking, and financial advisory services.