Customer Experience Manager

Specific Responsibilities

· Manage assigned accounts/territory and build strong customer relationships with established accounts. Identify additional sales opportunities within customer base by cross-selling and up-selling AJE product portfolio by venturing beyond standard career products

• Responsible for regularly scheduled customer communications, as well as informing customers of service enhancements as they are launched.
• Respond to customer inquiries in an efficient, effective and timely manner.
• Engage customer in pursuit of opportunities for account growth and new business.
• Understanding of company capabilities and services, and effectively communicates all offerings to existing customer base.
• Reviews customer’s accounts to ensure accounts are set up and functioning properly.
• Reports any disruption in service to accounts to appropriate team members and follows through until resolved.
• Effectively communicate with key personnel in other departments to ensure customer accounts are up to date.
• Provide superior customer service.
• Maintain current knowledge of AJE products, solution sets, customer applications, and competitive product differences. Adhere to all current sales methodologies and processes.
• Proactively recommend enhancements to leadership to improve processes and support overall team objectives

·       Extremely detail oriented

· Technical competence (Excel, Microsoft Word, PowerPoint, etc)

· Familiarity with or willingness to learn about OFCCP regulations

· Keep up to date about product offerings as well as OFCCP regulations

· Motivated, goal oriented, persistent and a skilled negotiator

· High level of initiative and work well in a team environment

· Excellent written and oral communication skills

· Handles stressful situations and deadline pressures well

· Undergraduate degree

If you’re interested in this great opportunity and your background is a match to the description above, we’d love to hear from you. Please click on Apply and submit your resume today. If you know someone that may be interested, we welcome you to share this opportunity. We look forward to hearing from you!

More on Spectrum: Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws. Charter Communications is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status.

Spectrum is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status.

FCC Unit: 00918 - Andover 200 Minuteman Rd Business Unit: Spectrum Enterprise