Customer Service Representatives (CSR)

Position                        : Customer Service Representatives (CSR)

Position Purpose   : The CSR will be responsible for managing the Executive Lounge and assisting in protocol duties in an effective and efficient manner.

CORE JOB FUNCTIONS:

• Monitor the Executive Lounge, before, during and after usage so that standards are met and maintained.
• Provide to the guests an exceptional level of customer service at all times.
• Provide protocol service as and when the need arises.
• Any other duties associated with the job classification will be assigned.

MINIMUM REQUIREMENTS:

• A minimum of five (5) passes at CSEC; grades 1-3 and/or
• Two (2) years working experience.
• Must possess human interaction skills
• Customer service oriented (must be able to communicate effectively at all levels)
• Must be polite, presentable, and be able to work independently.
• Applicant must be confidential, pay attention to details, and good use of initiative.
• Must be able to work flexible hours (holidays/weekends).