About Us & Why We're Hiring
We empower children, youth and families to flourish in vibrant communities.
- Child and Family Guidance Center (CFGC), established in 1962, is a leading provider of community mental health and social services in the San Fernando and Antelope Valleys
- Our mission is to empower children and families to achieve health and well-being through innovative mental health services.
- We serve thousands of children and families annually
- We are inspired by our staff of caring and committed professionals
- We are seeking passionate people to join our team
If our mission resonates, keep reading.
- As part of our team, you will join us in providing a continuum of prevention, early intervention, and intensive treatment services to children and families.
- We offer services in our offices, at schools, and in homes.
- Together, we seek to create stronger, more resilient communities
- Your role will center around changing lives, extending our reach, deepening our impact, and building meaningful outcomes for those seeking help.
The Position:
We are seeking a full-time Bilingual Pre-Admission Specialist (PM) for our Balboa facility in Northridge. The Pre-Admission Specialist is primarily responsible for the day-to-day functioning of the Reception department and for the daily check-in of all clients, obtaining financial information and assisting clients with paperwork as needed.
What You’ll Do:
- Greets clients and directs visitors, and answers visitors’ or callers’ inquiries, as needed and in a professional, courteous manner. Immediately notifies appropriate staff of any potential crisis
- Handles calls from clients and assists in re-scheduling appointments.
- Checks in clients arriving for appointments and notifies clinician of client’s arrival
- Updates appointment status of check-in screen for missed appointments and client cancelations.
- Assists in conducting enrollment activities, including all financial screenings, completion of all admission paperwork with client/caregiver. Obtains all necessary documentation from caregiver and answers questions related to services needed.
- Creates the enrollment and Intake folders for in office and field-based appointments.
- Responsible for entering all weekly schedules and daily schedule changes for all clinical staff.
- Responsible to receive client cancelation calls of client appointments. Complete activity for all appointments cancelled through reception and for all no-show appointments by completing non-billable progress note.
- Hours: Monday-Thursday 11:00am – 8:00pm with one-hour meal period, Friday 8:30am – 5:00pm with 30-minute meal period
- Fully on-site
- Starting Salary: $20.00 per hour
Qualifications
- Bilingual in English and Spanish required
- Ability to prioritize, plan work activities and use time effectively.
- Ability to communicate effectively, clearly and concisely in an oral and written manner.
- Must have a good attendance record in addition to being punctual by consistently being on time to work, meetings, and appointments
- Minimum of 2 years’ experience in a medical or mental health agency office setting
- H.S. Diploma or GED with some college preferred
We’re building a diverse, inclusive team
- You’re welcome here. We want CFGC to reflect the diversity of our community and flourish together.
- CFGC is committed to Equity, Diversity, and Inclusion and strives to create a diverse, welcoming and supportive workplace
CFGC promotes professional development and a healthy work-life balance
- Educational Assistance Reimbursement
- Great training/learning opportunities
- Supportive, friendly work environment that prioritizes YOU
- Work-life balance – flexible time off policies
- Committees and workgroups that always strive to make CFGC’s workplace culture the best it can be.
- Premier Benefits including medical, dental, vision, life insurance, identity theft protection, Tickets at Work discount services, and even pet insurance policies!
- Employees in this role may be eligible for the Public Service Loan Forgiveness (PSLF) program
*This job posting includes a summary of duties, responsibilities, and qualifications for this position. It is not a complete job description and is subject to change based on the needs of the center.
