Success Coach

Salary: $25- $30/hr

Position Summary:

The Success Coach supports current and prospective college students by providing academic, administrative, and personal guidance throughout their college journey. This role requires strong knowledge of working with college-aged students, the FAFSA financial aid process, and CUNY systems and schedules. The ideal candidate is student-centered, organized, and flexible, with the ability to build trust and guide students through complex processes. Will report to the program manager. The incumbent will understand and promote the organization’s Mission, Vision, and Core Values to ensure alignment with the functions of the position.

Essential Duties and Responsibilities:

• Provide one-on-one coaching and group support to college students.
• Assist students with FAFSA completion, financial aid troubleshooting, and understanding award letters.
• Guide students through CUNY application processes, course registration, and schedule planning.
• Help students navigate academic requirements, deadlines, and campus resources.
• Support students with time management, goal-setting, and problem-solving skills.
• Communicate regularly with students via email, phone, or in person.
• Maintain accurate records of student interactions and progress.
• Collaborate with staff and partners as needed to support student success.
• Must be available to work for 15 hours a week.
• Position requires flexible hours and occasional on-call availability during evenings.
• Perform other duties as assigned.

Minimum Qualifications:

• High School Diploma.
• Minimum of 1–2 years of experience providing coaching, advising, case management, mentoring, or student support services.
• Strong interpersonal, communication, and relationship-building skills.
• Experience working with diverse populations, including youth, college students, or underserved communities.
• Ability to manage multiple priorities, maintain accurate records, and meet deadlines.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and data management systems.
• Ability to work independently and collaboratively in a team environment.

Key Competencies:

• Student Success & Retention
• Coaching & Mentoring
• Goal Setting and Action Planning
• Relationship Building
• Effective Communication (Written & Verbal)
• Active Listening
• Problem Solving & Critical Thinking
• Case Management
• Academic Advising
• Motivational Interviewing
• Conflict Resolution
• Time Management & Organization
• Resource Navigation and Referrals
• Data Tracking & Progress Monitoring
• Cultural Competency & Inclusion
• Crisis Intervention & Support
• Collaboration and Teamwork
• Leadership Development
• Workshop Facilitation
• Microsoft Office, CRM, and Student Information Systems

It is the policy of Children's Aid to provide equal employment opportunity to all employees and applicants for employment and is dedicated to maintaining a work environment that is free from harassment and discrimination. Children's Aid will not tolerate discrimination, harassment, or retaliation on any basis, including race, creed, color, national origin, ethnicity, alienage or citizenship status, gender/sex (including pregnancy), disability, religion, source of income, sexual orientation, gender identity or expression, age, familial status, caregiver status, military status, marital or partnership status, status as a victim of domestic violence, sexual violence or stalking, predisposing genetic characteristics, arrest or conviction record, credit history, unemployment status or any other characteristic protected by federal, state or local law. Children’s Aid is committed to complying with applicable state and local laws governing non-discrimination in employment. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Children’s Aid will conduct a prompt and thorough investigation of all allegations of discrimination, harassment, retaliation, or any violation of the Equal Employment Opportunity Policy in a confidential manner and will take appropriate corrective action, if and where warranted. Children’s Aid prohibits retaliation against employees who provide information about, complain about, or assist in the investigation of any complaint of discrimination or violation of the Equal Employment Opportunity Policy.

The incumbent is expected to work a schedule, whether in-person or hybrid, as determined by the department's needs to facilitate effective collaboration with the team. This flexibility is essential for maintaining seamless communication, fostering teamwork, and ensuring the smooth operation of the department's processes. The position's requirements are subject to periodic review and adjustment based on organizational needs and changes in work dynamics.