Position Summary
Responsible for the supervision and completion of all aspects of Cage Operation as assigned tasks in a timely and responsible manner. Provide the safeguard of company assets. Serves as a back up to the Cage Supervisor.
Essential Functions
- Supervises all aspects of daily operations of the Cage and Player Services Department in the absence of the Cage and Player Services Supervisor
- Monitors and maintains currency levels and troubleshoots problems in the Kiosk and ATM’s
- Interfaces with Casino Operations and assists with the development of players by communicating with all departments.
- Tracks guest play, extending guest service according to internal controls.
- Ensures that are in compliance with NIGC, Tribal policies, State compact, and Tribal gaming regulations.
- Monitors player tracking, extends guest service, assigns comps according to internal control and guidelines.
- Supports and assists any other functions or areas of responsibility as determined by the Cage.
- Ensures that cage operations are in compliance with Chinook Winds policies and procedures.
- Accesses the player tracking system and makes edits to the system as necessary.
- Queries the player tracking database for specific Marketing/gaming information including guest demographics, comments, and needs.
- Ensures that the Cage team members are in compliance with Chinook Winds policies and procedures.
- Accurately maintains and audits recordable transactions as they apply to Title 31 of the Bank Secrecy Act through compliance software.
- Research and resolve balancing discrepancies in the Main Bank, Employee Windows and Front Line.
- Resolves guest complaints as needed.
- Recommends measures for improving work procedures and worker performance to increase quality and enhance job safety.
- Participates in the development, implementation, and evaluation of goals, objectives, programs, promotions, budgets, policies, and procedures.
- Handles all personnel issues in a timely manner according to Chinook Winds policies and procedures.
- Maintains effective communication within the team and attends meetings and training sessions when required.
- Assigns duties, responsibilities, and work areas to employees in accordance with work requirements and ensures all policies and procedures are followed.
- Performs personnel actions such as hiring and firing staff, consulting with department management and Human Resources as necessary.
- Develops and maintains a teamwork environment.
- Trains team members in designated areas and monitors progress.
- Completes, monitors, and develops staff through evaluation and development plans.
- Monitors staff performance to ensure Chinook Winds Casino Resort guest service standards are achieved.
- Identifies & reports any irregular, unsafe or hazardous conditions.
- All other duties as assigned.
