Position Summary
Responsible for the cash processing needs for Chinook Winds Gaming, following strict procedures to ensure Chinook Winds assets are protected. The Cage/Player Services cashier is responsible for providing exemplary guest service by greeting guests and providing accurate information on club amenities, current promotions, and general property information.
Essential Functions
- Responsible for maintaining assigned bank funds while protecting company assets.
- Performs all duties in accordance with Chinook Winds Casino Resort strict policies and procedures.
- Performs all duties in accordance with Chinook Winds Casino Resort guest service standards.
- Notify Supervisor of guest complaints and concerns.
- Maintains general knowledge and provides information to guests of Chinook Winds Casino Resort events, programs and services.
- Cashes jackpot tickets
- Cuts and counts Casino Chips for redemption.
- Performs money transactions for checks, cash advances on a credit card and point redemption vouchers.
- Complies with rules and regulations pertaining to Title 31 of the Bank Secrecy Act through compliance software.
- Participates in Slot Drop as a runner.
- Researched and resolve balancing discrepancies.
- Issuance of Winner Circle cards.
- Provide information on benefits of club and tier amenities.
- Accurate group coding of promotions and events.
- Performs redemptions.
- Answering phones and call back lists.
- Accesses the player tracking system and makes edits to the system as necessary.
- Queries the player tracking database for specific Marketing/gaming information including guest demographics, comments, and needs.
- Understands and operates the player tracking systems (database) and other related computer systems.
- Participate in the implementation of promotions.
- Maintains a working knowledge of Chinook Winds Casino Resort events, promotions, and services.
- Accesses the player tracking system and makes edits to the system as necessary.
- Provides input or recommendations for improvements and changes in processes or services.
- Completes all required paperwork as it applies to job function.
- All other duties as assigned.
