Position Summary
Join the team behind the energy of Chinook Winds Casino Resort! As a Food & Beverage Host, you'll play a key role in creating memorable guest experiences by providing exceptional service from the moment guests arrive. You'll greet guests with a welcoming attitude, efficiently manage seating and wait lists, package to-go orders, and help ensure smooth restaurant operations in a fast-paced, high-energy environment. Every shift offers the opportunity to connect with guests, create positive first impressions, and support an energetic team dedicated to delivering outstanding hospitality.
Essential Functions
- Deliver exceptional, high-energy guest service by creating a welcoming, engaging, and memorable experience for every guest.
- Greets guests promptly, maintain a friendly and professional demeanor, and provide exceptional hospitality from arrival through departure.
- Manage guest seating efficiently by assessing seating availability, maintaining wait lists, coordinating table assignments, and seating guests according to operational needs and guest preferences whenever possible.
- Communicate accurate wait times, answer guest questions, and proactively manage guest expectations during high-volume business periods.
- Takes, prepares, and accurately packages to-go food orders according to guest specifications while maintaining quality, presentation, and food safety standards.
- Inspects dining and serving areas to ensure cleanliness, proper setup, and compliance with food safety and sanitation standards.
- Monitor guest activity and dining room flow while communicating effectively with servers, cashiers, cooks, and leadership.
- Speaks with guests to ensure satisfaction with food and service while promptly addressing concerns or notifying leadership when appropriate.
- Continuously stock menus, to-go supplies, condiments, utensils, and other service materials to support efficient restaurant operations.
- Assists servers, cashiers, and other restaurant team members as business demands require to ensure seamless guest service.
- Perform opening, closing, cleaning, stocking, side work, and general upkeep responsibilities for assigned areas.
- Performs all duties in accordance with Chinook Winds Casino Resort guest service standards and all applicable policies and procedures.
- Maintains general knowledge of menus, beverages, promotions, casino events, entertainment, and resort amenities to confidently answer guest questions and enhance their overall experience.
- Contribute ideas to improve service, operational efficiency, and the overall guest experience.
- Perform all other duties as assigned.
