Position Summary
Responsible for the daily operations of all Food and Beverage outlets ensuring service and products are to Chinook Winds standards.
Essential Functions
- Manages all aspects of daily operations of all Food and Beverage outlets.
- Manages employees during the shift and ensures appropriate professional standards of behavior, work standards, productivity, practices and customer care are enforced.
- Ensures a complete knowledge by the whole team of F&B service techniques, all menus, drinks lists and specialties.
- Maintains effective communication within the team and attends meetings and training sessions when required.
- Ensures that F&B operations are in compliance with Chinook Winds policies and procedures.
- Complies and balances cash receipts at the end of the day and/or shift.
- Resolves guest complaints regarding food service.
- Assigns duties, responsibilities, and workstations to employees in accordance with work requirements.
- Performs personnel actions such as hiring and firing staff, consulting with other managers as necessary.
- Recommends measures for improving work procedures and worker performance to increase service quality and enhance job safety.
- Completes month-end inventories, as well as maintains par levels for liquor, beer and wines.
- Ensures completion of bi-weekly liquor orders and twice weekly wine and beer orders.
- Participates in the development and execution of the restaurants cost control and reporting requirements.
- Monitors food and beverage presentation to assure department standards are achieved.
- Monitors cleaning and maintenance of equipment and facilities to ensure compliance with health and safety regulations
- Participates in the development, implementation, and evaluation of goals, objectives, programs, promotions, budgets, policies and procedures.
- Develops and maintains a teamwork environment.
- Trains employees in designated areas and monitors progress.
- Completes, monitors, and develops staff through evaluation and development plans.
- Performs all duties in accordance with Chinook Winds Casino Resort guest service standards.
- Monitors staff performance to ensure Chinook Winds Casino Resort guest service standards are achieved.
- Handles all personnel issues in a timely manner according to Chinook Winds policies and procedures.
- Serves as back up to F&B Manager.
- Maintains general knowledge and provides information to guests of Chinook Winds Casino Resort events, programs and services.
- Identifies & reports any irregular, unsafe or hazardous conditions.
- Provides input or recommendations for improvements and changes in program processes or services
- All other duties as assigned.
