Position Summary
Responsible for assisting with the supervision and completion of the Housekeeping Department’s assigned tasks in a timely and responsible manner ensuring quality control and the highest possible standards of friendliness and cleanliness.
Essential Functions
- Assists with all aspects of daily operations of the Housekeeping Department including the Room Attendants, Room Inspectors, House Persons, Laundry Attendants, and Deep Clean Specialists.
- Inspects guestroom and public areas for cleanliness standards, correcting deficiencies with housekeeping personnel, maintaining quality work performance.
- Reviews cleanliness standards in the laundry, employee break areas, and room attendant’s storage/supply areas.
- Ensures housekeeping carts are kept up to standards.
- Reviews daily maintenance of washers and dryers.
- Reviews room key and master key control by housekeeping personnel to ensure that strict compliance with policies and procedures are in place.
- Logs lost and found items daily for a timely return of property.
- Resolve customer complaints as needed.
- Recommends measures for improving work procedures and worker performance to increase quality and enhance job safety.
- Performs all duties in accordance with Chinook Winds Casino Resort customer service standards.
- Provides input or recommendations for improvements and changes in program processes or services.
- Maintains general knowledge and provides information to guests of Chinook Winds Casino Resort events, programs, and services.
- Manages employees during the shift and ensures appropriate professional standards of behavior, work standards, productivity, practices, and customer care are enforced.
- Maintains effective communication within the team and attends meetings and training sessions when required.
- Trains employees in designated areas and monitor’s progress.
- Trains and develops staff on the correct and proper use of all departmental equipment, tools, chemicals, and supplies.
- Assigns daily tasks assignments for the Housekeeping Department.
- Identifies & reports any irregular, unsafe or hazardous conditions.
- Responds and assists to potential guest service needs inside the arcade, hotel fitness room, and the hotel pool area.
- All other duties as assigned.
