Position Summary
Responsible for providing exemplary guest service by taking and delivering orders, clearing tables, and maintaining overall appearance of dining room.
Essential Functions
- Presents menus to guests and answers questions about menu items, making recommendations upon request.
- Informs guests of daily specials.
- Explains how various menu items are prepared, describing ingredients and cooking methods.
- Garnishes and decorates dishes in preparation for serving.
- Describes and recommends wines to guests.
- Serves wine selections to tables with appropriate glasses and pours the wines for guests.
- Serves food and beverage orders to guests and prepares or serves specialty dishes at tables as required.
- Collects payment from guests.
- Checks with guests to ensure that they are enjoying their meals and takes action to correct any problems.
- Removes dishes and glasses from tables and prepares them to be sent to the kitchen.
- Cleans tables and surrounding chairs and floors after guests have finished dining and resets the table with utensils and condiments.
- Stocks bus station and other areas with items and utensils.
- Fills salt, pepper, sugar, cream, condiments, and napkin containers.
- Escorts guests to their tables as needed.
- Maintains overall cleanliness and appearance of designated area of responsibility.
- Performs all opening, closing, cleaning, and stocking responsibilities.
- Assists other floor personnel on an as needed basis.
- Performs all duties in accordance with Chinook Winds Casino Resort guest service standards.
- Maintains general knowledge and provides information to guests of Chinook Winds Casino Resort events, programs, and services.
- Provides input or recommendations for improvements and changes in processes or services.
- All other duties as assigned.
