Position Summary
Responsible for providing exemplary guest service by performing general maintenance & minor repairs of slot machines on the gaming floor.
Essential Functions
- In absence of Slot Technician Supervisor, will report directly to Slot Supervisor while on shift.
- Perform preventative maintenance & minor repair of slot machines and related equipment on the gaming floor.
- Update machine maintenance records.
- Assist with slot machine installs, moves, conversions, connecting and disconnecting of all associated slot equipment.
- Provide assistance to Drop Team for drop related issues.
- Perform bill tests and other tests on machines as necessary.
- Repair Bill Validator and printers using test equipment in the tech shop.
- Repair bill jams with assistance from Security with checking out cash box access keys.
- Perform emergency cash canister exchanges with assistance from Security and Cage department.
- Provide assistance to customers with machine malfunctions and disputes.
- Provide assistance with jackpot payouts.
- Must safeguard entrusted monies, keys, and properties.
- Attend all Slot Department meetings and/or training sessions; pertinent training seminars and conferences as required.
- Maintain general appearance and safety of work area on the casino floor and in the Slot Tech Shop.
- Provides input or recommendations for improvements and changes in processes or services.
- Inform Slot Manager and Slot Shift Supervisor of any pertinent information.
- Maintains general knowledge and provides information to guests of Chinook Winds Casino Resort events, programs, and services.
- Responsible for performing all duties in compliance with all Chinook Winds Policies and Procedures and customer service standards.
- Adheres to the confidentiality policy of Chinook Winds.
- All other duties as assigned.
