HR Operations Specialist

Overview

Are you ready to work for a Dental Support Office where every child is treated with compassion, every family feels welcomed, and every visit is designed to create a positive dental experience.

At Chord Specialty Dental Partners we believe that empathy, teamwork, and exceptional patient care are at the heart of everything we do. You'll have the support, resources, and opportunities needed to thrive while helping us deliver outstanding care to the communities we serve.

We combine our individuality and child-centered dental expertise to practice group dentistry to create healthy smiles and positive experiences that last a lifetime. By working together as one team, we provide compassionate, high-quality care tailored to the unique needs of every child and family.

Responsibilities

The HR Operations Specialist plays a key role in delivering efficient, responsive, and positive employee experience across the organization. Serving as a central point of contact for HR services, the HR Operations Specialist is the first point of contact for employees and managers across all locations. This role owns the HR ticketing system, ER intake and triage, new hire orientation, onboarding, offboarding, leave of absence (LOA) management, and employee recognition programs, and serves as backup for the Benefits Manager. This is an operational role requiring precision, follow-through, and sound judgment on when to resolve directly versus route to the appropriate HR owner.

Essential Functions

• Serve as the single point of intake for all HR inquiries, routing cases to the appropriate owner
• Own onboarding administration from offer acceptance through completion, including background checks and I-9 compliance
• Own offboarding end to end, including terminations, resignations, and exit logistics
• Own day-to-day leave of absence (LOA) administration, including FMLA, STD, LTD, and ADA accommodations
• Serve as backup for the Benefits Manager during absences or high-volume periods
• Coordinate employee engagement and recognition programs
• Maintain and coordinate the organization's job description library

Core Competencies

• Customer Service Orientation: Delivers accurate, timely, and consistent HR support with strong follow-through.
• Organization & Attention to Detail: Manages high transaction volume across onboarding, offboarding, and leave administration with accuracy.
• HR Knowledge: Knowing current labor laws and compliance rules.
• Judgment & Escalation AwarenessJ: Knows when to resolve directly versus route to the appropriate HR owner.
• Integrity & Confidentiality: Maintains discretion with sensitive employee, benefits, and leave information.
• People Advocacy and Problem Solving: supporting employee well-being and shaping a positive company culture

Qualifications

• Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent work experience
• 3+ years of HR experience, ideally including leave administration, benefits support, or a service-center/generalist capacity

Preferred, but not required

• Working knowledge of FMLA, ADA, and state leave laws